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MyFax - Fax Software

MyFax Reviews in April 2025: User Ratings, Pros & Cons

Efficient faxing made effortless.

4.2

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MyFax Reviews & Ratings

4.2

Very Good

Based on 1015 ratings & 604 reviews

Rating Distribution

Excellent

(551)

Very Good

(22)

Good

(8)

Poor

(1)

Terible

(22)

Expert's Review

MyFax has proven to be a reliable and customer-centric service over the past year, as highlighted by numerous satisfied users. The standout feature of MyFax appears to be its exceptional customer service, with multiple customers praising representatives like Elizabeth, Chris, and Nicoleta for their prompt and efficient support. Users consistently mention quick ...Read more

MyFax pros and cons

  • Efficient and responsive customer service team, providing quick and professional assistance.

  • Support representatives like Nicoleta L, Elizabeth V, and Marijana excel in handling customer issues promptly and efficiently.

  • Service offers attentive and personalized support, making customers feel valued and cared for.

  • Navigating the system and finding certain features could be challenging for some users.

  • Lack of clarity or clear confirmation on actions taken, such as service cancellation, can be improved for better user experience.

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Showing 51-60 out of 604

LK

Lubov Korshunova

01/02/24

5 out of 5

Simona from the customer service was so…

Simona from the customer service was so helpful!

P

Paulina

01/01/24

5 out of 5

My account was suspended due to my own…

My account was suspended due to my own error but I was able to receive fast service from Simona. She reactivated my account and updated my information. She answered all of my questions. My issue was resolved quickly.

D

Dionne

12/17/23

5 out of 5

Minh made it super easy for my to get…

Minh made it super easy for my to get my needs addressed He was very professional, courteous, and he went above and beyond! Excellent service!! I recommend them to anyone in need!

SP

Skip Pearson

12/14/23

5 out of 5

Chris was great

Date of experience: December 15, 2023

KB

Kim B

12/10/23

5 out of 5

Simona was very helpful with the issue…

Simona was very helpful with the issue I had. She walked me through the whole process and stayed on the line with me until it was completes. Simona was also very pleasant to speak with.

IH

Irma Hinkle

12/09/23

5 out of 5

Kelly

Kelly, was great. Absolutely great! She made me feel like she was genuine. She had every factual prompt answer.She exuded nothing less than life, vigor, and skill.She knew the in's and out's to every intricate detail of both E- fax and MY- Fax. I actually hesitated with the proceeding of my cancellation.Speaking with her was more than just a customer complaint, it was experience of gaining insight and open mindedness towards the benefits of Faxing on the go.

TN

Tiny Nesha

12/03/23

5 out of 5

True and dependable

The customer service was wonderful. I enjoyed using Efax. Efax is fast and accurate. I will recommend Efax to anyone that needs a reliable faxing service on their mobile phone. This is the best app for faxing. I spoke to Marijana S. when I called in and she was very pleasant. Keep up the good work!

J

Joh

11/28/23

5 out of 5

understand my situation and offer the…

understand my situation and offer the great deal

PP

Princess Pastor Telaine

11/09/23

5 out of 5

Ms Elizabeth

Ms. Elizabeth was wonderful. Great customer service.

BG

Brian Gray

11/09/23

5 out of 5

Great Service

Iraia was very helpful. I just needed to update my credit card information. I had tried to do it on the phone with the automated attendant, but the line was scratchy and sometimes it didn't hear my selections - so finally I was connected to a human being who was a wonderful help. Three cheers for Iraia!