MyFax Reviews in April 2025: User Ratings, Pros & Cons

Account Cancellation

As our business needs have changed, I canceled our account today. Fourteen years with your service have been highly commendable. I really appreciated Stefan’s help today. He answered all my questions in a courteous manner and helped me cancel our account. Many thanks for a great service!

Works great

Fast service and kind

Billing Issue Resolved

Eveldina understood my problem & was able to get a resolution quickly. She offered 2 options & allowed me to choose which would work best.

Customer Service Extraordinaire

I spoke to Simona B. on the phone and she was very patient, kind, and sweet. Typically, calling customer service could be a pain but she was so lovely!

Stress Free and easy

I was able to talk with an agent quickly and she was very nice and helpful, was able to answer all my questions. a very stress free call. Thank You

Liaola was very pleasant and explained…

Liaola was very pleasant and explained what I did wrong nicely

Marijana was awesome

Marijana was awesome, she understood and took care of my issue, she reinstated my account due to a hacked CC and got my account back up and running. She was very kind, knowledgeable and professional.

Elizabeth answered my questions and…

Elizabeth answered my questions and gave a solution to the problem as to why my faxes were not going through. She was very knowledgeable and efficient.

Exceptional customer service

I recently encountered an issue while setting up my MyFax service account related to my email address. In my quest to resolve it, I reached out to your customer service, where I had the pleasure of speaking with Lorinda Barrett. I must express my gratitude for her exceptional assistance. Lorinda was not only incredibly pleasant but also proficient in swiftly resolving all my concerns. What impressed me even more was her generosity in extending my trial period by an additional week. Kudos to ...

Fantastic experience with customer support

I experienced a bit of difficulty in cancelling the service, and contacted customer support. I cannot say enough good things about my experience with Maria. She was delightful to speak with! Maria was professional, courteous and kind. Maria resolved my issue quickly and efficiently, offered my the opportunity to take advantage of additional services that may have been valuable, and she explained what I could expect and when I should see communications from MyFax regarding my requested ...