8.8
Spot Score
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MotoCMS continues to impress as a top-tier website-building platform, celebrated for its user-friendly interface and unparalleled customer service. Customers repeatedly highlight the brand's commitment to going above and beyond, with support representatives like John Novac, Tommy, and Den Shepard earning particular praise for their professionalism, patience, and ...Read more
Exceptional customer service that is professional, helpful, and responsive, often going above and beyond to resolve issues.
Fast resolution of problems, even for complex situations like hosting or DNS issues.
User-friendly and high-quality website templates appreciated for their modern design and ease of setup.
Longstanding reliability and trust among users, with many satisfied, repeat customers over the years.
Some users experienced issues related to insufficient initial guidance, such as incomplete explanations about DNS or NS record updates.
A few users noted that resolving certain issues required extended back-and-forth communication or intervention from MotoCMS, which can be time-intensive.
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C
Chuck
05/29/24
I received an exceptional service form…
I received an exceptional service form Both Ron who took my initial request for technical support and Tommy who actually fixed the problem. i could tell that they are genuinely wanting to help because they didn't just direct me to follow a standard link but also offered to do it themselves if i provided addition information to access my account, which i did and they solved the problem for me. leaving a 5 star review is the least i can do to show my appreciation. keep up the good work! Chuck
C
Chuck
05/29/24
I received an exceptional service form…
I received an exceptional service form Both Ron who took my initial request for technical support and Tommy who actually fixed the problem. i could tell that they are genuinely wanting to help because they didn't just direct me to follow a standard link but also offered to do it themselves if i provided addition information to access my account, which i did and they solved the problem for me. leaving a 5 star review is the least i can do to show my appreciation. keep up the good work! Chuck
JD
Jonathan Dionne
05/16/24
Been buying MotoCMS template for at…
Been buying MotoCMS template for at least 10-15years now. Nothing else but great product and support as well
JD
Jonathan Dionne
05/16/24
Been buying MotoCMS template for at…
Been buying MotoCMS template for at least 10-15years now. Nothing else but great product and support as well
MS
Micah shepard
03/20/24
John Novac and I started off a bit…
John Novac and I started off a bit stiff but ultimately he was the gentleman that came through with thorough and efficient aid after a goodse chase of correspondence. He helped me in minutes. Great service and better conversation. I appreciate him and his attention to customer care.
MS
Micah shepard
03/20/24
John Novac and I started off a bit…
John Novac and I started off a bit stiff but ultimately he was the gentleman that came through with thorough and efficient aid after a goodse chase of correspondence. He helped me in minutes. Great service and better conversation. I appreciate him and his attention to customer care.
CE
Chima Enyeribe
03/19/24
Nice customer care experience
The customer care person was willing to help until the issue was resolved. It happened in no time
CE
Chima Enyeribe
03/19/24
Nice customer care experience
The customer care person was willing to help until the issue was resolved. It happened in no time
M
Marvin
03/14/24
John was really good and went above and…
John was really good and went above and beyong in helping me!
M
Marvin
03/14/24
John was really good and went above and…
John was really good and went above and beyong in helping me!
