Mindmatrix Reviews in April 2025: User Ratings, Pros & Cons

"Innovative CRM Program"

What do you like best? I am new to the MindMatrix platform, but I have used several other platforms of this nature. I enjoy the top-level customer service experience as well as the innovative, dynamic, and specialized features for our industry. It is valuable. What do you dislike? Some features might be more complex if one didn't have a working knowledge or background using this kind of software. This isn't so much a problem for me. I have caught on quickly, especially with the guidance of ...

"Great Value Marketing!"

What do you like best? I was spending 10X more with 3 other companies before I found MindMatrix. They not only are a lot less expensive, but they actually have better service and we have gotten better results. What do you dislike? The only negative is that there are certain things I cannot customize, but this has not really proved to be much of an issue and the total value certainly outweighs this. Recommendations to others considering the product: They concierge service MindMatrix has ...

"managing, educating and enabling our partner network"

What do you like best? The platform helped us keeping these partners engaged, our salespeople productive and also to ensure that our marketing was able to use the marketing automation features to keep our lead pipeline active. The product supports mobile marketing and messaging. The solution includes features for website optimization to enhance lead and sale conversion. What do you dislike? I wish it had a 2-way feed into our CRM. On the backend of the platform, setting everything up for ...

"The content is great. "

What do you like best? The have created the contact for me and they Datto has created content within the platform too. What do you dislike? the interface can use a bit more work. I haven't found a great way to go back after clicking and viewing information Recommendations to others considering the product: add as contacts as you can. I purchased a list of 1,000 What problems are you solving with the product? What benefits have you realized? I didn't have any email marketing. and what I did ...

"The Next Big Piece to Automate My Marketing and Keep in Touch"

What do you like best? It is a complete solution that solves my problems. I like having the monthly calls too. That is the only way I am forced to do things and make it better. What do you dislike? Generic and boilerplate materials that look spammy sometimes. Would like to see Plain Text emails sent out that have links to drive traffic to blog posts and landing pages instead of HTML emails. What problems are you solving with the product? What benefits have you realized? Marketing Drip and ...

"A great value if it fits your use case"

What do you like best? I wanted a marketing automation platform that: 1. Obviously could handle true and complex automation 2. Integrated with Autotask, which we use as our CRM 3. Was affordable What do you dislike? They often break the software with updates, and it sometimes takes 24 hours to accomplish something as they fix it. Sometimes I feel like a beta tester. But if it is truly important, they usually prioritize it appropriately. Recommendations to others considering the ...

"Unique, powerful tool for IT professionals"

What do you like best? The fact that all of my marketing data and media is in one place. Every interaction is tracked so I know who I should be reaching out to. I work less hard, but much smarter, with MindMatrix than I did trying to use 5+ separate tools in the past. What do you dislike? It's a little overwhelming to get started with because of how full-featured it is. Many things make sense and are easy to use, but trying to figure out its quirks and what I am and am not able to do within ...

"Solid platform with room to grow"

What do you like best? MindMatrix is a jack of all trades enablement tool that allows me to do just about anything I might use 10 different SaaS products to accomplish What do you dislike? Getting ramped up takes some time. Understanding how to perform different functions of the platform is sometimes confusing and time consuming. It's also a bit buggy, but support is responsive Recommendations to others considering the product: Commit resources to implementation and training, if only one ...