Microsoft Dynamics 365 for Sales Reviews in April 2025: User Ratings, Pros & Cons

Great for back end reporting and integration, so so end user experience

What do you like best? intigration with office 365 and microsoft applications a plus What do you dislike? i never liked using microsoft dynamics crm. i hated opening multiple windows and not being able to navigate within a single pane. i had up to 20 windows open at any given time and it was clunky at best What problems are you solving with the product? What benefits have you realized? having a crm that integrated well with office and outlook

Really powerful tools for large businesses

What do you like best? It's a powerful tools for large businesses, specially for the organization who want to implement their own processes and change the pre defined process for sales, marketing, services , etc. For this purpose Microsoft provides powerful customization tool for Dynamics CRM that can handles this type of customization. What do you dislike? Microsoft CRM is less known and also it's only good for larger company and maybe it's expensive for small and medium size ...

It is quite useful CRM

What do you like best? It is quite useful CRM In terms of migration, tracking and implementation. it also helps to pull data in realtime which gives us figures of ROI to measure and keep track of which at the end of the day believe it or not it is the most useful and valuable insight. What do you dislike? sometimes, because the datasets are too large the system does crashes, but then it might just be an internal drive issue so we are working to increase our MB ram to see if that ...

Amazing app for connecting

What do you like best? What I really like about this app is it’s fast and efficient and connects all my company’s departments all together to see and get work done easily and with the mobile app too is the best to use for fast way to get work done What do you dislike? What I don’t like about this app is ummm there’s much really it depends on how the developer team designed it specially for the company but mine is good, it’s just slow and takes a lot from my data lol ...

Dynamics CRM is good for dynamics Team

What do you like best? Extensive CRM functionality and integration with Microsoft products and LinkedIn.If B2B companies looking for an intuitive CRM to work smarter in sales, marketing, and service Mircosoft Dynamics if the best CRM- Team Collaboration - Sales Activity- Data security all good Highly recommended What do you dislike? As of now, they are good no comments every updated giving us new features Recommendations to others considering the product: Good for the sales ...

gives greater flexibility to the businesses to develop their own customisation based on their needs

What do you like best? I like the accessibility and ease of use. It can be integrated with multiple applications. In banking domain it was easy to track customer complete details via 360 view. What do you dislike? It is difficult to return to the page you were previously looking. Sometimes searching takes longer time.Pages needs to be refreshed frequently Recommendations to others considering the product: Its an ideal platform for customer data retention, Sales, Marketing and ...

Útil y Práctico

What do you like best? Lo que me gusta de Microsoft Dynamics es que tienes una gestión completa de todos los proyectos personalizada por los campos que necesita cada área de la empresa. What do you dislike? A veces, es complicado implementar otras funcionalidades. What problems are you solving with the product? What benefits have you realized? Está resolviendo problemas en nuevas funcionalidades.

Most versatile CRM I have worked with!

What do you like best? There are so many features that I love about this CRM. The functionality, the ease of use, the reporting capabilities, the insights! The list goes on. From a Sales perspective, now that LinkedIn is a MS product, the integration into the CRM is valuable. You can import LinkedIn contacts, link with key influences within CRM, and even see additional key people within an organization that you should link with. You can also create specific email campaigns, create ...

Sales process and info, easy, fast and integrated

What do you like best? The way as Microsoft integrates CRM with eMail, power Bi, Office 365, making it easier the interaction and the access to the information. Sales processes are simple and very well integrated, you can track easily your sales opportunities and integrate information from Excel in a click. What do you dislike? The manual configuration in the background, there is a lot of manual configuration, We implement in our Sales Team, the Dynamics App with offline ...

We tested MIcrosoft CRM

What do you like best? What we really like about Microsoft Dynamics 365 is that, you don't need to be a power user in order to use that, it is very intuitive What do you dislike? Unfortunately, we were not able to finish our test environment, due to our Internet was not good. Recommendations to others considering the product: you should build a test environment What problems are you solving with the product? What benefits have you realized? Basically, what we solved ...