Microsoft Dynamics 365 for Sales Reviews in April 2025: User Ratings, Pros & Cons

Some nice features for managers, lots of frustrations for users

What do you like best? Flexibility in implementation. Lots of options for customization. What do you dislike? Everything opens as separate browser windows except for where it would be helpful. Hard to see history data as you enter new data (since this does not open as a separate window). Notifications expire after 24 hours, so you miss things that come in over the week end. No way to filter for certain fields (the ones you can are not very useful). Recommendations to others ...

Very Clever Software With Huge Potential

What do you like best? I have used Microsoft 365 for about 2years I think it’s a very clever software one of the major benefits you can use a total solution from accounts to billing to sales and admin making it a very cost affective solution What do you dislike? Not many really as it is totally bespoke you Taylor it to your needs Recommendations to others considering the product: I utterly recommend this product but make sure you do your homework first to make sure you are ...

Microsoft Best Software

What do you like best? an excellent tool since it is within microsoft products I can manage licenses from the same vendor, operating system, office automation and sales software What do you dislike? The cost of the tool is high for use in SMEs, but not for the execution in corporate environments of more than 100 employees What problems are you solving with the product? What benefits have you realized? organize the sales workflow

Good tool for use.

What do you like best? Easy Management of Account, Contact, and Opportunity. We can run a report to quickly see what we have out there on the table for financial & directors' meetings is a useful tool. Very good UI for easy management. What do you dislike? Filtering need to be little more advance than basic search. What problems are you solving with the product? What benefits have you realized? Contact Management

Dynamics 365 tool is the best for CRM

What do you like best? The best thing I like about dynamics 365 is that we can integrate it other microsoft tools such as office 365 and we can increase productivity and save more time. The wide variety of apps included helped our sales and projet services team to produce far more results and project planning,scheduling ,analysis and time management are the services I like the best. What do you dislike? I think when we integrate with products other than microsoft suite it really ...

I used CRM 365 as a sales tool to track orders, client information and over all business health.

What do you like best? I only used it for sales, and what I liked about it is, for one client I can add 2 different email and phone number and I can look up a business and everyone that is listed under that business account will pop up. What do you dislike? It's older and it just have way to many update. Recommendations to others considering the product: It's a good tool very easy to use. I really liked it. What problems are you solving with the product? What benefits ...

Nothing Flashy but very useful

What do you like best? Very straight forward and easy to use. Accessibility is top notch, so easy a caveman could use it. I had no formal training before being told to start using MSX. What do you dislike? It can get very laggy at times. Sometimes text you thought you were inputting just magically disappears. Recommendations to others considering the product: Understand that this program is simple yet intuitive. It has obviously been very refined and it makes for a polished ...

Great for midsize to big size teams

What do you like best? The level of details and customization offered What do you dislike? When Customized alot of bugs occurred. Mobile version is terrible, slow and not user friendly. Recommendations to others considering the product: Dont be afraid to customize the solution to reflect you exact need and ger help of a professional so you can get the best return of investment What problems are you solving with the product? What benefits have you realized? Work as a ...

Good program if you know what info to put in

What do you like best? I like being able to toggle easily and quickly between Account, Contact, and Opportunity. I also like being able to filter by the Phase (Qualify, Develop, Proposed Awaiting Award, etc.) Also being able to run a report to quickly see what we have out there on the table for financial & directors' meetings is a useful tool. Being able to quickly click on the letter of the alphabet to pick an account or project is super helpful for quick access. I can see ...

Proper Relational Database for Customer Relationship Management

What do you like best? Good UX; easy to customize; constant updates; good Add-ins What do you dislike? Some features are implemented before they're 100% ready for a production environment Recommendations to others considering the product: If you're deciding between Salesforce and Dynamics, choose Dynamics! What problems are you solving with the product? What benefits have you realized? Ensuring we track our customer interactions to ensure we're giving value to our members