Microsoft Dynamics 365 for Sales Reviews in April 2025: User Ratings, Pros & Cons

Effectiveness of MD 365 Sales

What do you like best? When i use the program it is very simple and in turn helps myself build a stronger base over all for my costumers along with closing my sales faster What do you dislike? What i dont like is how diverse it can be and used for more than one action. What problems are you solving with the product? What benefits have you realized? Im able to run my schedule much faster and finding delays much quicker.

Easy to use

What do you like best? Notes, tasks updates and general sales use day to day I was a full user of this system, meaning day to day i.e. making calls and emails chasing orders etc. and then moved into management. What i can say is when i was using it for basic sales it was very easy and finctional for what i needed to use it for. What do you dislike? Reporting, sales management, senior analytics is not the best. By this i means we were unable to report on activity levels or ...

A great company productivity partner

What do you like best? Dynamic CRM is basically a reliable tool for people in the company who want to expand their services at a higher level because it helps in the administration of documents, as well as data with all its capacity. make my business concept viable in the case of financing, advertising and sales marketing, area service procedures and also much more to get a viable company. What do you dislike? The unfavorable things about this product are not yet very evident. What ...

Best Marketing and Sales Management Tool

What do you like best? I like how easy to use the interface, you can establish your own home screen view points that are useful to pull out specialist findings. The CRM becomes extremely intuitive and takes relatively little instruction. I'm just a user, so I'll have to tell an employee to construct for me introduces new reports that are helpful in the sales and prospecting of clients. What do you dislike? Nothing is cumbersome about it. It functions so safely and quickly. It ...

MS DYNAMICS AN INSIGHT OF CUSTOMER JOURNEY

What do you like best? It's ease of customisation, technology and security What do you dislike? Limited to certain OS and bit hard to conversion What problems are you solving with the product? What benefits have you realized? Improving the customer experience

Versatile configuration of de-dupe guidelines

What do you like best? The process engine is fairly effective, specifically with the brand-new "simultaneous" operations choice. The new company procedure flows connected to entities assists with functionality and guiding the individual with the optimal procedure without requiring difficult limitations.The seamless integration with Microsoft Overview is a significant contributor to recording all interaction with the client. Transforming emails into Leads, Opportunities, or Situations ...

Comprehensive CRM for mid- sized companies.

What do you like best? Partner and distributor tracking to make the most of the channel and partner relationships. What do you dislike? UI is a little complicated for first time CRM users. Recommendations to others considering the product: I would suggest to first create your company's sales process and workflow and go for trial version to try and map your process on the CRM and try it out with the internal sales team for their feedback. What problems are you solving ...

Why Dynamics365

What do you like best? Ease of use, an excel like experience; how well it connects/integrates with other surrounding Microsoft Applications like Outlook, SharePoint; finally what MS has done in the last 2-3 years by embedding all the AI and ML capabilities seamlessly - has become really a Power House of CRM software. What do you dislike? The performance at times; well you can't totally blame the software for that and it depends on the internal set up you have. What problems are ...

Intuitive, easy to use, lacks on detail

What do you like best? I like how the interface is very easy to use, you can create your own dashboard views which are helpful for pulling specialized reports. The CRM is very intuitive and requires minimal training. I am just a user so I have to ask an admin to create new specialized reports for me which are helpful in doing client sales and prospecting work. What do you dislike? I dislike how there is a lot of room for error. When users input opportunities they aren't required to ...

Part of the Microsoft Stack, but there are other CRMs out there

What do you like best? I liked that it was a part of the rest of the Microsoft enterprise offering. What do you dislike? The overall usability and implementation of the CRM was difficult to get other onboarded and organize contact information. Recommendations to others considering the product: Try a few different options with a small internal team that can easily be trained and understand the various parts of each CRM. Microsoft Dynamics is great for utilizing the existing ...