Microsoft Dynamics 365 for Sales Reviews in April 2025: User Ratings, Pros & Cons

Microsoft is amazing for sales!

What do you like best? I think the easy and simplicity of the program. Lets you effectively stay on task and manage your day to day operations. What do you dislike? I would like to see improvements in the layout. Recommendations to others considering the product: Looking forward to new improvements and updates What problems are you solving with the product? What benefits have you realized? We are solving customer relations issues and helping our team stay up to date and track ...

Microsoft Dynamics- The best sale tracking tools

What do you like best? Every business is needs to make profit for sustainability as well as growth. In order to ensure that the company is taking the right direction, it is necessary that they have a system of keeping track of sales. With MS Dynamics, the review for sales and the tracking dates gives our company enough information that can be analyzed to enable the organization to make informed decisions and relevant adjustments to marketing campaigns and product sales. It gives our ...

Microsoft 365 - Sales

What do you like best? Easy to navigate interface, multi-functionality, tracking, and team usage. What do you dislike? Not quite as robust as Salesforce. Can lag at times. What problems are you solving with the product? What benefits have you realized? The ability to collaborate with my sales reps and track their daily, weekly, monthly activity and progress

Microsoft CRM

What do you like best? Very powerful, can collect almost any kind of data you need. What do you dislike? Because it is so powerful, there is so much data to weed through, it's often hard to find what you need. You need a lot of IT experience to be able to administer the database. And, it goes down a lot. Recommendations to others considering the product: very powerful but very difficult to use What problems are you solving with the product? What benefits have you realized? Data ...

Happy

What do you like best? We like that it has unlimited options, giving us all the possibilities. What do you dislike? Because of all the options, it takes too many steps to get to things. Recommendations to others considering the product: Options galore. What problems are you solving with the product? What benefits have you realized? We can do everything with this without needing other software.

Clunky, not as user friendly as Salesforce

What do you like best? I liked that it was easy to customize the dashboard for sellers and account executives. What do you dislike? I did not like that it required a lot of clicking to get simple tasks done such as creating an opportunity. Recommendations to others considering the product: Check out Salesforce and make sure to connect with the users in your company before onboarding in order to ensure correct workflows are mapped out in the onboarding process. What problems are ...

improved CRM, but still lags way behind established leader in space (Salesforce)

What do you like best? Had to use it for forecasting up to finance and executive mgt. Nothing I particularly liked about using it, we had a VERY basic implementation of it. What do you dislike? UI and UX was poor. Not a very intuitive user experience, system could get slow and data entry could be time consuming. Probably not fair to judge it too harshly since we had a VERY basic implementation of it. Recommendations to others considering the product: DON"T DO IT!!!! What problems ...

Great Customization CRM Solution

What do you like best? I find the dynamics CRM interface to be quite user friendly as well as customization. We were able to build out items that aided tracking and transparency to improve efficiency. Dashboards were a big part of the solution that allow our managers to have a quick view of data providing the correct amount of detail. What do you dislike? At this point, I do not have any dislikes to highlight. What problems are you solving with the product? What benefits have you ...

Dynamics is a good sales platform with extensive configuration options

What do you like best? The tool has all of the necessary data objects to track sales leads, contacts, and quotes. It also provides a very strong configuration tool in PowerApps which allow you to extend the platform to many other areas of your company. What do you dislike? While it is highly configurable, the new unified interface from Microsoft has some limitations that they still need to release more updates to remedy. In time, this should get better. There are also some limitations ...

Dynamics 365 CRM review

What do you like best? The cost and tayloring capabilities are impressive. What do you dislike? If not implemented properly it can drag on remote performance. What problems are you solving with the product? What benefits have you realized? Contacts, opportunity tracking, scheduling resources.