Microsoft Dynamics 365 for Sales Reviews in April 2025: User Ratings, Pros & Cons

a good one for CRM

What do you like best? it is formerly dynamics CRM, now they just innovate it and it works very well What do you dislike? It is Microsoft oriented and does not work for apple sometimes What problems are you solving with the product? What benefits have you realized? good for customer relationship management

Helpful but not always user friendly

What do you like best? Everything can be found in one place. Whether its sales, customer service or retention, we can all operate out of one software. What do you dislike? SO MANY BUGS. Lag can also get very bad, we find that there are company wide CRM issues at least daily that hinder one or more job functions. Recommendations to others considering the product: It gets the job done, when it's running correctly it's an amazing and efficient program. What problems are ...

Dynamics CRM is OK if can't afford SalesForce

What do you like best? The reporting is useful once you customize it a bit, What do you dislike? Learning curve was steep, but that may be my corp's install version of CRM. Recommendations to others considering the product: watch the training videos every week for a month What problems are you solving with the product? What benefits have you realized? Sales forecasting and bookings, tracking Accounts Receivables, and reviewing sales history.

It's pretty good

What do you like best? Things are pretty easy to find and navigate. You can build dashboards to have a lot all in one place. What do you dislike? It can be a little difficult to customize and we didn't have much access to the app. But that could have just been my companies decision. Recommendations to others considering the product: It's a good resource but has some limitations. What problems are you solving with the product? What benefits have you realized? The ...

Great sharing and compatibility

What do you like best? I like the integration of several different programs in 365, especially with Dynamics. Dynamics makes it easy to track documents and correspondence with coworkers and clients. What do you dislike? As of now, there isn't anything I dislike besides the sensitivity of the search function for contacts. I feel like if the name isn't spelled exactly in the search bar, it doesn't locate searches that are close and similar. Recommendations to others considering the ...

7+ years of exp in Dynamics CRM /D365 CE

What do you like best? Easy to use, mobile friendly, cheaper, .net support, easy to customise, easy to configure, connected with other Microsoft services like SharePoint, Outlook, Office, Teams, etc, support Single Sign On, Good Microsoft Suppprt. What do you dislike? Buggy updates, new UCI has many bugs and business users dont like the UI, frequently getting beta updates, somes times slower. Recommendations to others considering the product: Easy to setup, configure, ...

The product is full of functions, not so easy to use in some processes

What do you like best? The User Interface is rather intuitive, you can use the main functions with a short education What do you dislike? Some functions are not intuitive, request some effort to go ahead and input data correctly What problems are you solving with the product? What benefits have you realized? We have solved some important needs of final users, only by implementing the solution, with many numbers of days spent by our technicians

Reliable product for sales management

What do you like best? Microsoft dynamic crm is simple to use , easy to learm, well coordinated and inexpensive. What do you dislike? It is a bit slow when executing large querries. What problems are you solving with the product? What benefits have you realized? Connecting emails calendars as it syncs with outlook, it has social listening tools that allows the user to know what his contacts are tweeting about.

The CRM which helps you to be more productive and reliable.

What do you like best? Very flexible with all the Microsoft tools and applications and also with third party applications. It’s interface is very familiar and easy to navigate. What do you dislike? It is a bit difficult to understand initially as a tool,need proper trainings. It takes time while executing large queries. What problems are you solving with the product? What benefits have you realized? It made but confused initially,but once we are trained with ...

MS Dynamics extensively supports CRM service and enterprise resource planning.

What do you like best? If the user knows how to correctly implement all features of Microsoft Dynamics, there is maximum productivity improvement. MS Dynamics creates a communication system that is significantly streamlined, which lies internally and externally. It is easy to create dashboards on MS Dynamics. It is easy to manage daily workflow by using this tool. It supports cross communication and transparency of data. It also supports Key Performance Indicators (KPI’s) reporting. ...