Microsoft Dynamics 365 for Sales Reviews in April 2025: User Ratings, Pros & Cons

Does What it Needs to Do but Doesn't Look Great

What do you like best? Microsoft Dynamics CRM is straightforward and integrates easily with other MS products Power BI capabilities are really the saving grace for this product - easily get reports on all data in the CRM Licensing is generous - with one customer engagement license, we were able to utilize almost everything under the Dynamics 365 umbrella including power apps, Power BI and MS Flow, etc. What do you dislike? The mobile app is terrible UI could use a ...

It does the job but not user friendly

What do you like best? It houses all our information and for the most part can find what I need. It is complicated to find certain information and run reports, but I am not CRM expert. What do you dislike? It is not very user friendly. Seems to be complicated at sometimes just to find easy information. What problems are you solving with the product? What benefits have you realized? Storing all our information and keeping us organized. It's a good tool to keep all sales records.

Bulky, and outdated

What do you like best? The system is very basic, so it's not that big of a learning curve if you've used a CRM before. What do you dislike? Lack of customization, inability to import/export data effectively. Doesn't easily integrate or allow collaberation Recommendations to others considering the product: Just go with SalesForce What problems are you solving with the product? What benefits have you realized? Customer/lead management

Microsoft

What do you like best? I like how it improves scheduling. The customer care is also great What do you dislike? The dashboard is a little confusing but other than that nothing Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Accessing precise information with the advanced toolbar

Convienant tool where we can track just about everything.

What do you like best? The most helpful thing about D365 for Sales is that we can track just about everything we need to maintain an organized business structure. From MQLs, to leads, to sales, to customers - pipeline, all the information needed is right there. What do you dislike? This application does require proper training in order to truly adopt how to use it but with the right guidance it's powerful. Recommendations to others considering the product: None What ...

very nice and a big help

What do you like best? i liked the fact that this software allowed my team and i to do everything our jobs required rfom one simple application. We were able to follow up on leads and contact customers and have all the information in front of us. The software gave us valuable insights and in a sense pushed us to generate more sales. What do you dislike? I did not like the fact that it was a very expensive software when compared to similar vendors. Regardless of that fact, i think ...

Implementation was easy and straightforward.

What do you like best? Implementing this cloud-based solution was easy and has a wide variety of applications, that it supports. It seamlessly integrates with outlook, sharepoint, OneNote, and other Microsoft applications reducing double entry work. What do you dislike? Does not integrate with applications outside of the Microsoft suite. If you are a google apps customer, your mail integration will be more complicated. What problems are you solving with the product? What benefits ...

Easy to Use!

What do you like best? I like the ease of using this software. Everything you need is all in one database and the labelling makes it easy to navigate and get all your tasks done. What do you dislike? I dislike the glitches and loading errors. It will take a long time to load certain records and then can close out during the saving or loading search process. Recommendations to others considering the product: Go with it! Easy to use and won't make your employees hate a ...

Microsoft Dynamic CRM

What do you like best? It's simple to configure and you don't need coding knowledge to start learning the tool. We were supposed to hire. Net developers to start working on the tool but later on the business analysts were able to use it after a week of training. What do you dislike? There is not much integration with third party tolls like SAP and reporting tools like Tableau. What problems are you solving with the product? What benefits have you realized? We have been ...

Microsoft dynamics performance.

What do you like best? The ability to log tasks, reminders, and calls on all accounts. What do you dislike? Not being reminded about updates on tasks and having to go back to account to find status. Recommendations to others considering the product: It's great for account input and easy to navigate once you get the hang of it. Very multi-functional accessing accounts. What problems are you solving with the product? What benefits have you realized? Navigating through ...