Micro Focus Service Manager Reviews in January 2025: User Ratings, Pros & Cons

"Micro Focus Service Manager Review"

What do you like best about OpenText Service Manager? The best thing about micro focus service manager is its ease of use, i have been using it for incident management module and it is very easy to implement and it allows allot of changes based on the user requirements. Whenever while developing we get some issue and put mail on customer support they revert immediately and contact us for resolvement of issue. What do you dislike about OpenText Service Manager? The only thing that i dislike ...

"Best tool for ticketing system"

What do you like best about OpenText Service Manager? Microfocus service manager UI is just awesome and easy to use, The UI is easy to understand and customizable easily using the script also it can be intergated with many tools. What do you dislike about OpenText Service Manager? Microfocus not patching the tool frequently that is the drawback of tool bugs and enhancements need to be resolved as per customer requirement else customers move out of this tool Recommendations to others ...

"Great tool"

What do you like best about OpenText Service Manager? The tool providea good monitoring for database. Its very simple and easy to use What do you dislike about OpenText Service Manager? The support that the team provides. Since they changed from HP to microfocus, the suuporg has gone bad What problems is OpenText Service Manager solving and how is that benefiting you? Availability of failure of any ports, monitoring the health of all servers

"Senior Manager"

What do you like best about OpenText Service Manager? GUI and features which matches infra dom What do you dislike about OpenText Service Manager? Lack of AI features and integration to JIRA What problems is OpenText Service Manager solving and how is that benefiting you? Service Requests and Incidents

"A great project management portal"

What do you like best about OpenText Service Manager? Easy to manage defects, upload and management test scrips What do you dislike about OpenText Service Manager? The UI is little slow for huge project management. Approval workflow is something that should be enhanced What problems is OpenText Service Manager solving and how is that benefiting you? Defect management, tracking of test scripts in the project development lifecycle, creation of custom SQL views to retrieve data.