9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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AR
Anonymous Reviewer
03/25/19
Much Cheaper Options Available
PROS & CONS What are the best aspects of this product? The program offered a lot of services. Geomapping was offered. What aspects are problematic or could work better? Pricing is was not made clear. Other programs offer the services for much cheaper. What specific problems in your company were solved by this product? I was given a quote from mHelpDesk two years ago and decided to give them a try recently. I understand that pricing increases over the years but when I got my first ...
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AR
Anonymous Reviewer
03/25/19
Much Cheaper Options Available
PROS & CONS What are the best aspects of this product? The program offered a lot of services. Geomapping was offered. What aspects are problematic or could work better? Pricing is was not made clear. Other programs offer the services for much cheaper. What specific problems in your company were solved by this product? I was given a quote from mHelpDesk two years ago and decided to give them a try recently. I understand that pricing increases over the years but when I got my first ...
Read more
03/23/19
Field Service Management Use
What do you like best? This software application has robust data security provision, ease of accessibility, caters to a wide spectrum of businesses and is very reliable. The customer service team does a commendable job. What do you dislike? I would like to see competitive pricing options for difference services. Recommendations to others considering the product: Consider switching to mHelpDesk. It offers several functions for a wide customer base and is a very robust application. What ...
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03/21/19
Known issues with iPhone app
What do you like best? They are friendly and polite. Sales did a good job. What do you dislike? They had known issues with iPhone on customized reports and could not get them solved. The sales rep knew we were using iPhones yet didn't disclose the glitchy problems. Ask a question and you'll get a very basic response. So then you have to email back and ask a follow up. Quick books integration failed completely. They couldn't handle that we had different billing addresses and service ...
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03/06/19
My experience with mhelpdesk
What do you like best? It's quick and reliable it's fluent with my charting What do you dislike? It could be more user friendly . Less network disruption What problems are you solving with the product? What benefits have you realized? Helping patients
02/27/19
Its alright
What do you like best? Its available when you need it. Hardly ever has IT issues, doesn't crash. What do you dislike? I don't dislike anything about out this software. What problems are you solving with the product? What benefits have you realized? Trorbleshooting issues with IT
02/25/19
Much obliged to you for helping us discover mHelpDesk
What do you like best? I am ready to sift through a rundown of clients that live in a specific area to send an update email or update cards and simple planning. mHelpDesk gives you complete visiblity over who's dealing with what and what's getting done.mHelpDesk's information security software.I like that you are offered a multi day preliminary in the first place. It enabled me to check whether this product was what I required. I likewise like the value point after the trail, it fits ...
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02/24/19
A food field service software with good multitudinal tools
What do you like best? It is an excellent software which helps in eliminating double entry of data which gives the visibility of the information to the owners or technicians. It consists of many management tools that is a powerful element of this software. What do you dislike? It is a great software, nothing to cause trouble with. Recommendations to others considering the product: This software is very easy to use. It doesn't consist of any complicated process with an instant support ...
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02/24/19
Useful
What do you like best? It helps me stay organized and is a software that has it all in one What do you dislike? What I dislike about mhelpdesk is it can be overwhelming at first glance What problems are you solving with the product? What benefits have you realized? Keeping organized and it is thourough
02/22/19
Easy To Use
What do you like best? The ease of using it..it makes everything so simple What do you dislike? Nothing.. System is absolutely amazing.. Kudos What problems are you solving with the product? What benefits have you realized? Billing problems
