9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 51-60 out of 262
05/30/19
MHelpDesk is a helpful tool for scheduling and tracking technicians.
What do you like best? mHelpDesk provides an easy way to track all the many jobs and provides an useful calendar for scheduling. What do you dislike? It would be helpful if the map were more interactive, allowed us to upload Excel spreadsheets, and measure distances. What problems are you solving with the product? What benefits have you realized? We use mHelpDesk to schedule our technicians, enter work orders, and download the jobs every day. This saves us time as we can easily see all ...
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05/30/19
It was pleasant
What do you like best? Questions are answered quickly they understand what it is you need and get the bottom of the problem What do you dislike? In some cases your issue can be escalated and you have to wait What problems are you solving with the product? What benefits have you realized? Billing
05/29/19
Need help and not google
What do you like best? Fast reaspond time my first reaction was surprised that everything could get fixed in one area What do you dislike? Nothing I always know where to go for help Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? Helped many ways from my children to my car it benefits me I’m not guessing or wondering if it’s correct
05/27/19
Great way to make your invoices
What do you like best? I like the integration which part which allows me to access this from anywhere.It is one of the Best Field Service Software for businesses of different sizes.It is quite easy to use and once get used to it, It makes things simple. The pricing and the customer service is better, whenever you reach for the customer service they are there to help you with a friendly manner, What do you dislike? I don't think so there is not much dislikes for this software as it makes ...
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05/26/19
HelpDesk
What do you like best? They are usually quick in solving the problem, once they call back. What do you dislike? Takes up to two days for a return call! What problems are you solving with the product? What benefits have you realized? Fixes things that I can not.
05/25/19
The best around
What do you like best? contact, scheduling, communication, billing, and everything in between. What do you dislike? I honestly don't have any complaints about it. It does its job. What problems are you solving with the product? What benefits have you realized? We use this mostly for scheduling for our clients. Our last system was outdated
05/23/19
Great support
What do you like best? Easy to use easy to access and easy to train other team members on What do you dislike? Slow connection speed and difficulty with customer service What problems are you solving with the product? What benefits have you realized? Quick and easy help desk tickets
05/23/19
Would not reccomended.
What do you like best? The software is not too bad of a starter software. What do you dislike? Not helpful and nearly impossible to navigate. I actually had to do a Google search on "how to cancel mHelpDesk subscription" in order to figure anything out. This tool does not offer anything that most small business owners don't already have. What problems are you solving with the product? What benefits have you realized? N/A
05/22/19
Working with Mdesk
What do you like best? It is a great assistance when it comes to taking care of customers concerns of a product or website. What do you dislike? Mdesk does not become as effective when its time to notify you of any customer emails promptly Recommendations to others considering the product: Maybe because of it being too much for my business use...it could benefit others and get customers taken care promptly What problems are you solving with the product? What benefits have you ...
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05/17/19
mHelpDesk provides a smooth way to schedule technicians
What do you like best? The map in mHelpDesk gives us an easy way to see the jobs and color codes the jobs. The calendar allows us to see where each tech has been and where he is scheduled to go. What do you dislike? It would be helpful to be able to upload Excel spreadsheets. It is also not always clear on the map what date the job was entered, and there is a glitch that makes us have to manipulate the map in order to show all the jobs at the same time, which increases the potential to ...
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