mHelpDesk Reviews in April 2025: User Ratings, Pros & Cons

We have been using this crm for almost…

We have been using this crm for almost a year now and it just has way too many issues that instead of helping us run a better business is creating problems for us. The schedule is impossible to read and see when some one is available maybe is we have too many employees idk. When you schedule an all day job with their "all day" job feature it gives them 12am to 12pm times instead of our hours of operation which are marked on the settings. It makes absolutely no sense. And I've contacted them ...

It has really answered my questions when at work

What do you like best? The ease of submitting tickets. How mostly I get an answer quickly. What do you dislike? When I don't get a reply on my ticket. Sometimes I need to submit twice. Recommendations to others considering the product: Keep at it! It's really great. What problems are you solving with the product? What benefits have you realized? Everyday work issues that I need answered quickly.

It has really answered my questions when at work

What do you like best? The ease of submitting tickets. How mostly I get an answer quickly. What do you dislike? When I don't get a reply on my ticket. Sometimes I need to submit twice. Recommendations to others considering the product: Keep at it! It's really great. What problems are you solving with the product? What benefits have you realized? Everyday work issues that I need answered quickly.

Help desk is very helpful at crucial times

What do you like best? They are very responsive and solve issues quickly. I’ve dealt with them multiple times working in my clinic. And the agents are very friendly and compassionate. What do you dislike? That some of the responses they give are obvious. And have been attempted multiple times. And their availability for transferring in a timely manner. What problems are you solving with the product? What benefits have you realized? Credit card readers down. And not allowing ...

An amazing service software related with food with great features.

What do you like best? It is a great platform that helps you in diminishing the data entry that is done twice to avoid any fault work or any wastage. Helps the information to be made visible to owners.and technicians to avoid miscommunication. What do you dislike? I like this software so no trouble with it yet, it is very good in use. Recommendations to others considering the product: This software consists of an instant support which helps you in minutes solves your issues and ...

mHelpDesk is a helpful tool for scheduling and processing jobs

What do you like best? mHelpDesk makes it easy for multiple employees to enter work orders at the same time, so everyone is on the same page. It is helpful to have one tool that allows us to enter work order and schedule with maps & calendars. What do you dislike? I would like to see the map more interactive, allowing me to measure distance from jobs & upload Excel spreadsheets. What problems are you solving with the product? What benefits have you realized? We use mHelpDesk to enter ...

mHelpDesk has really made keeping track…

mHelpDesk has really made keeping track of jobs and assign jobs to maintenance technicians an easy process. No more paper unless someone requests it. They customized my form and make changes for me with the click of a button. Sorting thru jobs to look for recurring calls and track problems is easy too.

mHelpDesk allows us to schedule and plan our jobs quickly and easily

What do you like best? mHelpDesk makes it easy for all users to enter jobs at the same time, which is handy on busy days. Everyone can also see the calendar and know where our technicians are so there is no confusion. What do you dislike? It would be helpful if we could upload an Excel spreadsheet into the map and route distance and jobs a little more interactively. What problems are you solving with the product? What benefits have you realized? We use mHelpDesk to schedule technicians, ...

Helpful tool for scheduling and tracking technicians

What do you like best? mHelpDesk has been very convenient to schedule our technicians, providing tracking and easy maps to keep track of all our jobs. What do you dislike? It would be helpful to be able to upload Excel spreadsheets into the maps, measure distance easily, and have a more interactive map overall. What problems are you solving with the product? What benefits have you realized? With mHelpDesk, we are able to easily keep track of our jobs and download the jobs to our ...

mHelpDesk provides easy scheduling and mapping for our technicians

What do you like best? mHelpDesk makes it easy to enter a work order, plan a route, and give the jobs to our technicians. What do you dislike? The map would benefit from more features, like mapping distance and uploading Excel spreadsheets. What problems are you solving with the product? What benefits have you realized? We use mHelpDesk to enter all work orders, map routes, and download the jobs every day for our technicians. This streamlines the process as it is all in one program, and ...