mHelpDesk Reviews in April 2025: User Ratings, Pros & Cons

One of the best software !

What do you like best? I have been glad to we used MHelpdesk. We run a Business Supplies & Equipment and have discovered it immensely accommodating to place the majority of our data in a single spot. We are still during the time spent moving everything over, except that has been at our very own pace. My proposal to anybody considering this to take dive, take the multi day preliminary, yet to really attempt it. I know their are greater organizations out there in this space, however they ...

Mixed sentiments

What do you like best? Integration with homeadvisor and easy invoicing on-site for simple invoices. Integrated 3rd party credit card processing. What do you dislike? They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, ...

East to use with great service

What do you like best? It is user friendly, not too expensive, exceptional customer service, emails are answered quickly. I feel so much more organized with M help desk What do you dislike? I haven’t had any negative experience this far. Customer service is easily accessible Recommendations to others considering the product: The customer service is superior What problems are you solving with the product? What benefits have you realized? I can create customer fields with ...

Easy App But Key Issues

What do you like best? The app is very simple and easy to use. Most people would be able to get a good grasp of the app in a couple of minutes. The pricing is also competitive, and there were not many technical issues. The app had many features of other field service apps such as the scheduling, job description, etc What do you dislike? The desktop version was really cumbersome and didn't work as well as on mobile; which is strange as we often found this was the opposite. The invoicing ...

You may not need it, but your stressed mind does.

PROS & CONS What are the best aspects of this product? I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know ...

Awesome program!

PROS & CONS What are the best aspects of this product? It is the best field service manager money can buy, I'm telling you. Its user-friendly interface makes us all happy to have the product, and we’re investing significant efforts to implement every update as it comes. Overall, it made our job much more efficient. What aspects are problematic or could work better? From this perspective, there is nothing dislikable about Mhelpdesk, or at least nothing they wouldn't change for you. For ...

I feel so relieved!

PROS & CONS What are the best aspects of this product? Starting up a personal business brought more responsibilities than I expected-all of a sudden, I had to deal with tones of invoices, bills, job tickets, and scheduling, and I felt completely lost doing all of those by hand. MhelpDesk relieved me from stress and made my life so much easier! I'm no longer fighting against mountains of documents, and I'm never late finding the exact file I need at that moment. I am so, so thankful! What ...

Excellent platform

What do you like best? very responsive and great business workflow. everything is digital and that makes many part of the service good. What do you dislike? the learning curve. some users are not tech-savvy so it does take a long time to learn Recommendations to others considering the product: training What problems are you solving with the product? What benefits have you realized? customer wait times. customer data services. organization of user data

Automates everything!

What do you like best? I love how helpdesk helps automate so many processes. What do you dislike? Some things are a bit complicated to set up. Recommendations to others considering the product: mHelpdesk is the best software, all others have failed our company. What problems are you solving with the product? What benefits have you realized? We are able to automate alot of processes we used to have to pay someone for.

Smooth and easy interaction

What do you like best? Rich text support and custom build options availability. What do you dislike? Speed is sometimes a problem, while working on multiple tabs. What problems are you solving with the product? What benefits have you realized? Provide quality customer service and getting business for the organisation.