mHelpDesk Reviews in April 2025: User Ratings, Pros & Cons

Run Run far away

Run Run far away! We where lied to about the avaiilbe function. We are a garage door company that has been in bussiness over 4 years we have never had a charge back, but with no notice chase wont accept our payments. Then Square our second option wont take aour payment becuase WE HAVE TO MANUALLY ENTER TO USE MHELPDESK! So we are not now on the 3 choice for cc processing and it is going to take a week to deposit funds. This after we paid over 2K for the best package.. The CRM itself is ...

MHelpDesk is a useful platform for job management

PROS & CONS What are the best aspects of this product? Job and time management is made easier with MHelpDesk. It allows for better tracking of jobs and more organized scheduling with its calendar feature. What aspects are problematic or could work better? The maps feature would be better suited for our job if we can measure route distances with it and upload excel spreadsheets. It would be nice if they can also make it more interactive in the future. What specific problems in your ...

Scheduling technicians is more efficient with this app

PROS & CONS What are the best aspects of this product? Tracking jobs and task assignment is easy with mHelpDesk. We get an overview of our jobs from its map feature. We maximize our use of this app by color-coding our jobs. What aspects are problematic or could work better? We encountered some technical issues with regard to viewing dates and jobs on the map. We would have a better experience if these issues will be resolved. Excel spreadsheet integration would also be beneficial for ...

This is what you get when dealing with…

This is what you get when dealing with millennials!Our program has never worked right and I have wasted countless hours on the phone with them. It's super slow, even the guy who tried to help me from their service dept said it was slow! He was supposed to get back to me never did. It freezes up constantly. It doesn't save information even after I save it and wait and save it and wait. It shows the green save bar, I close it then the information is gone!My favorite is when I close it and it ...

Do not give this company your Credit…

Do not give this company your Credit Card. What they promise over a phone conversation is not what they can provide. We are a Large Commercial service company since 1997. We have been looking for a system to help us keep up on invoicing and hold customer history. Also to use as a key Reporting Tool to see how each Tech is doing. This was all a promise of YES we can do all of that for you. Just to find out that it wasn't .... Long story short they collected 3,499.00 and took two months of ...

Scheduling and processing job is more efficient with mHelpDesk

PROS & CONS What are the best aspects of this product? This app has been useful for keeping the work hours of our employees in sync. Its maps and calendars features make setting appointments easier for us. MHelpDesk enables us to collaborate with each other better. What aspects are problematic or could work better? We would like mHelpDesk better if the integration of Excel spreadsheets will be made possible. Additional capabilities may also be added to its maps feature in order to allow ...

A well-designed app that comes with awesome features

PROS & CONS What are the best aspects of this product? MHelpDesk has helped me become more organized workwise. It is a user- and cost-friendly app that also comes with a highly-competent and responsive support team. What aspects are problematic or could work better? Their customer service is top-notch. As to the product itself, I had no issues so far. What specific problems in your company were solved by this product? I find it easier to set appointments with this app. I also like the ...

Software Sounds good until you realize…

Software Sounds good until you realize they do not synchronize with QB. They send me a video that explains a tool; however, does not fully explain (so I have to do extra steps compared to other programs that synch automatically with QB).I go to cancel their system; they tell me a rep. will respond to me within 2 days. I call in two days and get transferred to an automated hold-que for over 10 minutes. It gives me an option to leave a VM when pressing #2 - this promptly States "Press 3 to ...

Tiffany from mHelpDesk answered me all…

Tiffany from mHelpDesk answered me all the questions I had nicely with details. She has excellent customer service!

The people at mHelpdesk over promise…

The people at mHelpdesk over promise and the software under delivers. Support is bit of a joke as they will do more to get you to go away than they will to fix the issue. For the price its not worth it. Save time and money by going to something else.