9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 221-230 out of 262
MA
Mustafa alhafi
08/18/15
Great customer service
I would really say mhelpdesk is great website,it needs some reviews to be the best. However, the best thing about mhelpdesk is the customer service John specifically has always been a help to us and his fast response helps solving the issue with no delay
M
Martie
08/17/15
The best thing about mHelpdesk is the one to one walk through customer service
In setting up this system, I have called and been helped four times so far. The "happiness specialists" (hokey name) have never rushed me, have never made me feel ignorant, and I have been able to understand exactly how to do the task at hand. The second best thing about mhelpdesk is that it is backed up on the cloud. The system I had before deleted all of a staff person's information, hours, etc. and upon emailing back and forth (no way to talk to them) they said it could not be reclaimed. ...
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B
Breanna
08/13/15
So much help!!
There was no wait time, my tech was amazing and super nice, super polite and helped me with all my problems. The fact that they can just take control of your screen and do everything for you is absolutely amazing. I would recommend them to everyone!
MN
Merle Nutley
08/12/15
Excellent customer service
Easy to reach, very responsive, willing to take time to be sure we know what we're doing. Invited us to call back at anytime to work out any issues we have. Told us they're working on the few idiosyncratic adjustments we need (ability to have multiple customers with the same name, etc.)
MW
Mandie Wilson
08/11/15
Great Customer Service
I'm just getting my account set up but all the staff have been really helpful so far! I'm excited to see how this program can change how we do things.
DC
Dennis Claeys
08/06/15
It has been a enjoyable experience working with mhelpdesk
At first I was apprehensive so much to know so much to learn about this program but with the great customer service the willingness to help and walking me through the process I found this software and mostly the customer service to be a refreshing change in what customer service should be. I am a service technician our company prides itself on serving our customers with honesty and integrity. I have found a company that has the same high standards I do. Is a privilege talking and working ...
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AH
Audra H
07/31/15
Great company
MHD customer service reps are always pleasant to deal with. Even though we communicate through words, I can hear the happiness in the tone of their texts. Keep up the good work guys!!
GS
GoSpace Support Team
07/29/15
Excellent Customer Service
We have been working with mHelpDesk for a few months now learning their system for our company. At GoSpace, we are very happy with our success coach and the assistance from the team who handles the online chat. Keep up the good work, mHelpDesk.
SR
Steve Rogers
07/28/15
Exceptional Service
After a dead end with the first call, Candi Wong knew how to do what we were looking for. Thanks for your support. The feature had it not been available would have been a huge setback. It was there just needed to know the right way to look for it. Searching customers by address opposed to name
CM
caleb morris
07/28/15
Very good support
We are still in our 1st year of using mhelpdesk, and have contacted their technical support with a variety of what after the fact seems like mundane questions. The response has always been quick and accurate, and I always end up learning easier ways to use the software, which I must say to begin with is quite intuitive, I just get impatient as a busy small business owner. Thanks to Tia for helping me today uploading my information into the database.
