9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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MR
Megan Roybal
03/15/16
Easy to use & great customer service
I had originally tried working with Fleetmatics and learned that their program was not all I was told it would be. I also found that navigating through the site and using the mobile app did not make work easier but only harder. I then decided to switch to mHelpDesk. I have had nothing but a great experience. The start up team is great! I had worked with Candi. She helped me with anything I needed help with. Lucky for me the site is extremely easy to pick up. Pretty self explanatory. I was ...
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GB
Grant Bob
02/08/16
Perfect solution and excellent staff
Being a service oriented company, it was hard to find a CRM that had the strength to help each of our departments. Some were great at sales while lacking or void in any sort of field service capabilities. Others could do everything, but wanted $100,000 a year or more. Enter mHelpDesk. They were the first, and only, company to offer me full, unlimited trial access to play with it. Instead of telling me what the software would do, Alex Cobbins, my account rep, SHOWED me what it would do. Not ...
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AS
Avner Skolnik
01/28/16
Big promises - left out to dry once the free evaluation time expired
Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad ...
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MH
Michelle Holm
01/27/16
New Customer, My expectations (which are HIGH) were met without question!
The software in itself is quite user friendly. I am pleased with the set up the team completed for us, as well as the customizations we are able to do on our own.
E
Esty
01/26/16
mHelpDesk is amazing - especially Veronica
mHelpDesk is an awesome system for anyone trying to organize their workflow. Veronica was terrific to work with. She was able to customize everything that we needed and she came up with a solution for any issue that we encountered. I highly recommend mHelpDesk to every company out there!
AC
Austin Chase
01/21/16
Exceptional Service!
Congratulations are in order for mHelpDesk for hiring Lauren Bobby. She is awesome at her job! Not only does she take the time to really help me understand the product she is always ready to answer any questions I have. Lauren is a very smart individual and mHelpDesk is lucky to have her.
01/21/16
Great Product!
What do you like best? This product is very user friendly. Everybody on there staff was easy to work with and made a very strong effort to make sure I was happy and everything was implemented correctly. What do you dislike? There really is nothing I dislike. I did have an issue in the beginning about using a comma feature with the pricing and they actually fixed it pretty quickly for me. What problems are you solving with the product? What benefits have you realized? Utilizing a new ...
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JA
Jason Anderson
01/21/16
Excellent service!
I got all of the help I needed. Excellent customer service!
01/15/16
Mhelpdesk
What do you like best? great product that realy helps leading my IT to the next level to provide exellent support to my costumers What do you dislike? low ITIL capabilites - no change request or CAB approval prosses Recommendations to others considering the product: all of my friends What problems are you solving with the product? What benefits have you realized? cloud and data center support
K
Kevin
11/06/15
Great solution
I really like it!
