mHelpDesk Reviews in April 2025: User Ratings, Pros & Cons

help desk review

What do you like best? Ease of use, tailored categories and custom reporting What do you dislike? Not much to dislike, program is efficient and effective Recommendations to others considering the product: I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective. What problems are you solving with the product? What benefits have you realized? Instant notifications, staff can update easily ...

SCAM!!! DON'T DO IT!!!

This program is an absolute scam. I come from over 20 years in IT, web, database development. I've used it for over 2 years because my lead company requires me to. This program was very poorly designed from the very beginning and is full of so many bugs and its only consistency is its inconsistency of functions throughout the program. It can NOT be customized to the user's desires as the forms and reports are not user friendly. The data you enter is not able to be used to filter the data ...

Simple, easy to use, not necessarily great for rapid growth in companies

What do you like best? Super simple and easy to use, good reporting and easy scheduling What do you dislike? As our company grows the software has gotten sigificantly slower and has more frequent glitches Recommendations to others considering the product: mHelpDesk was always great and easy to use for us when we had only a few staff members using it, but now the apps and website are slow and glitchy now that we have about 45 users. What problems are you solving with the ...

Works Appllication . Worst Experience

PROS & CONS What are the best aspects of this product? None. Worst user experience. System behaves differently in every different scenarios . Slow as hell . Import / Export functionality is just bad so goody bye to your old data. What aspects are problematic or could work better? System behaves differently in every different scenarios Please keep conssistance on how records are created. If Contact details are filled in when creating a new customer it auto creates a new records in ...

Adds no value. mHelp Desk is a Scam

Adds no value in relation to my HomeAdvisor account. They’re no longer associated w HomeAdvisor. I Called 4 times to cancel my account. Asked to speak w a supervisor and was told that was not possible. The process is ridiculous, still charging me.

We became more efficient in scheduling and planning our jobs with this platform

PROS & CONS What are the best aspects of this product? This app proves to be worthwhile especially when demands are high. It makes our workflow smooth-running. All users are able to enter jobs simultaneously. Calendars are also visible to everyone involved in the process. This helps in preventing miscommunication among us users. What aspects are problematic or could work better? Maps can be improved in order to enable calculations of route distances and the integration of Excel ...

Good, nice user interface, easy to use on mobile and PC

This app has great features that help us improve our services

PROS & CONS What are the best aspects of this product? Information can be made more accessible to the right people with mHelpDesk. Communication within our team has improved since we started using this app. The errors we encounter in manual data entry also lessened. What aspects are problematic or could work better? I haven’t encountered any issue while using this software so far. What specific problems in your company were solved by this product? MHelpDesk is a big help to us when it ...

We love mHelpDesk and its support team

PROS & CONS What are the best aspects of this product? It’s been extremely advantageous for us to have one platform to store our entire database. It’s taking some time to move our data but we’re happy with our pace. MHelpDesk is great with its customers and I would highly recommend their product. What aspects are problematic or could work better? We encountered some technical issues while using mHelpDesk. We no longer use the check-in highlight feature because it’s not working as well ...

Our business is better with this great software

PROS & CONS What are the best aspects of this product? Going digital has improved our customer service. Workflow management with mHelpDesk is top-notch. They also have a support team that is quick to respond when we need their assistance. What aspects are problematic or could work better? It takes a while for some of our employees to learn how to navigate this app. What specific problems in your company were solved by this product? We use this app to store and organize customer data ...