9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 171-180 out of 262
01/28/18
I love it
What do you like best? Very easy to understand. It values hard work based on the retail side What do you dislike? Nothing really . If anything would be make it more appealing is being more affordable. What problems are you solving with the product? What benefits have you realized? Just basic customer service
01/25/18
It wasn't very helpful to me
What do you like best? I liked that you could get on at anytime for help as well as 24/7 assistance. I am not tech savvy and this made my life much easier What do you dislike? Often they were generic, but it would try their best to help, which I really liked. They would even get on the phone with me to check and make sure it helped or even to give clearer instructions Recommendations to others considering the product: Just fully understand the program and try the trial before making the ...
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01/24/18
great user interface
What do you like best? the ease of use due to the perfect features being already built in What do you dislike? there isn’t anything about this product that I dislike! What problems are you solving with the product? What benefits have you realized? the ability to quickly resolve issues and billing with ease is unparalleled
01/24/18
Easy support
What do you like best? I love how easy it is to put tickets into the help desk and how fast the turn around time is for support. What do you dislike? Filling out the general questionnaire in the beginning What problems are you solving with the product? What benefits have you realized? Technological hardware and software supports
01/19/18
Good, nice user interface, easy to use on mobile and PC
What do you like best? Color choices are good because not too bright like other programs. What do you dislike? Some words not quite fitting into screen when open on mobile browser What problems are you solving with the product? What benefits have you realized? I like being able to assign things. Definitely once I get busier/more work I will be needing mHelpDesk more.
01/10/18
Help in the field
What do you like best? I love love this. I always have employees going out to potential and existing clients and this is a great way to keep in touch What do you dislike? At times it seems to freeze but not sure if it’s this particular apps issue What problems are you solving with the product? What benefits have you realized? Being able to stay connected when it is imperative in my daily operations
01/10/18
mHelpDesk Software For Growing Companies
What do you like best? mHelpDesk provides an easy way to search and locate/store customer information. Its quick when you need it to be and has a fairly easy navigation system. It was pretty easy to set up as well. What do you dislike? I feel as though the program can be a bit pricey and at times its rather hard to get ahold of someone when you need assistance with the software not performing and or working properly. Recommendations to others considering the product: Make sure you pay ...
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01/08/18
Helpdesk Feedback
What do you like best? I really enjoy how quickly I am able to get assistance with an issue when I use this product. What do you dislike? I don't dislike anything about this product. It works perfectly. What problems are you solving with the product? What benefits have you realized? Generating usernames for new employees and asking questions about internal software problems.
01/07/18
Help desk is just okay
What do you like best? I always got through quickly and had a clear connection What do you dislike? Sometimes my connection would be lost so I would lose Tim reconnecting with someone (usually a different person and have to explain my problem again. What problems are you solving with the product? What benefits have you realized? The company I worked for used mhelpdesk to solve computer problems.
01/05/18
My review
What do you like best? I feel like i have a person helping me What do you dislike? Not many dislikes about the program ilike it What problems are you solving with the product? What benefits have you realized? It takes alot of thinking and troubleshooting time away
