9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 161-170 out of 262
04/20/18
Slowly improving but frustrating nonetheless
What do you like best? It seems as if they are working to improve their software and CS, albeit too slowly to stay with their company. What do you dislike? They browser software is not intuitive. The integration with QuickBooks is poor. They try to force you to use mHelp Desk as your primary finance interface despite the fact that it would be nearly impossible to run a business using their software. Prone to crashes and glitches that come and go. Contacting customer service with any ...
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04/20/18
Quick and easy
What do you like best? It’s very helpful with step by step instructions on what to do for a fix. What do you dislike? Sometimes I have trouble getting in quick. What problems are you solving with the product? What benefits have you realized? Computer issues or phone issues
04/18/18
Helpful
What do you like best? They're very responsive and accurate. My issue is always resolved and I can continue with my day. What do you dislike? Nothing. I don't have any dislikes about it. What problems are you solving with the product? What benefits have you realized? Help with my business applications
04/17/18
Mhelpdesk review
What do you like best? Well known. Can initiate work orders well and track them well for the most part What do you dislike? Difficultly with tracking sometimes. Can sometimes be difficult to use What problems are you solving with the product? What benefits have you realized? Benefits: can help track work orders Issues: sometimes difficult to use
04/16/18
Best invoices
What do you like best? The invoices are much easier to be done What do you dislike? The other features don't show any inovations What problems are you solving with the product? What benefits have you realized? Creating invoices, getting organized
04/13/18
Fantastic!
What do you like best? mHelpDesk increased my department's efficiency 10-fold! We used the software for a number of years. Customer service was wonderful as well! What do you dislike? Not many critiques except some of our team members had a hard time adjusting to the interface. What problems are you solving with the product? What benefits have you realized? We had a hard time organizing our paperwork and documents of our different team members. This product made it so easy to organize ...
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04/03/18
Good tool
What do you like best? This is useful for our maintenance and tech support staff. What do you dislike? Nothing to dislike at the moment. Works well! What problems are you solving with the product? What benefits have you realized? Easy reporting and feedback for issues and repair work.
02/18/18
I have been using mHelpDesk for over 2 years now. I'm happy to say this program has been effective.
What do you like best? Our number one issue in the department of IT is communication between the help desk and the IT support group. This program allows us to communicate quickly and efficiently between one another. What do you dislike? The amount of emails I receive from the website daily. Recommendations to others considering the product: Trial it out before choosing to ensure it is what your company needs. I think this is the most important step. What problems are you solving with the ...
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01/31/18
Good Platform for Basic Needs
What do you like best? It is quick and easy to use. Very User-Friendly and great for personalization. What do you dislike? Sometimes setting up the platform can be quite tedious. What problems are you solving with the product? What benefits have you realized? When there is something that needs to be done in the building, this platform is used to get the information to the right place!
01/30/18
A necessity
What do you like best? The help desk has been so simplified which has allowed for easier issues to be solved. What do you dislike? I currently have no issues with the help desk. What problems are you solving with the product? What benefits have you realized? Any conflicts go directly to the right the help desk and are quickly resolved.
