9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 151-160 out of 262
05/25/18
User-Friendly
What do you like best? I love how easy it is to create and follow up on work tickets What do you dislike? too many emails make it harder to keep track of tickets What problems are you solving with the product? What benefits have you realized? It streamlines tasks
05/18/18
Nice
What do you like best? Less complicated to use than other applications What do you dislike? Setting the program up was confusing ... What problems are you solving with the product? What benefits have you realized? Nice ticket system regular everyday problems
AF
Adam Ferracane
05/02/18
Poor business practices
After spending hours of my time setting everything up, I discovered it didn’t have the reporting capabilities I needed for my business. I was then told they would investigate how they could figure out a workaround. I’m assuming they couldn’t since the next contact was from a different rep to cancel my service. At this point I requested a refund and they took two more days to reply with a denial. In short, they promised me it could do what I needed and it couldn’t. I wasted hours of my time ...
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CB
Chris Brady
05/01/18
Do not trust or use this company!!!
Do not trust or use this company!!!We've recently subscribed to MHelpdesk for field software after a trial with them. With the upcoming GDPR regulations coming in across Europe, we specifically asked them if the software will be GDPR compliant prior to purchasing for obvious reasons as it would affect all their European customers. We were categorically told us it would so we paid the premium setup service and paid or subscription to start on the 1st April 18. on the 29 April they emailed us ...
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04/30/18
Help desk
What do you like best? This tool proved to be bery useful when I needed assistance with my account at work. Easy to use and I got what I needed done. What do you dislike? Did not know that I could use it for what I needed. What problems are you solving with the product? What benefits have you realized? Help with my accounts. Helped me and was easy to use
N
Newstimes
04/26/18
Very Nice Service provide
Very Nice Service provide From newstimes.co.in
04/25/18
Easy to use
What do you like best? Very helpful support staff. Flexibility of the software is great. What do you dislike? Lack easy switching between templates for different types of sales. What problems are you solving with the product? What benefits have you realized? Better organization of field personnel and information exchange between field and office.
04/25/18
HelpDesk
What do you like best? That its the most popular field service What do you dislike? Their is really nothing to dislike about MHeloDesk Recommendations to others considering the product: It is a good system to use you never know until you try it What problems are you solving with the product? What benefits have you realized? Eliminates double and triple data entry
04/22/18
Helps with bill management - huge plus
What do you like best? Major bonus that this helps with bill management, as this is what we were looking for at our agency, as well as accurate quotes and invoices. What do you dislike? Tedious set up process and sometimes it’s difficult to reach customer servicd What problems are you solving with the product? What benefits have you realized? Helps with price quotes, which is what we were looking at
04/22/18
Operations Director
What do you like best? Easy of you on the iPad and which lets me get work done without carrying around a laptop What do you dislike? Not being Apple to use it landscape mode on the ipad Recommendations to others considering the product: It is no an excellent purchase. What problems are you solving with the product? What benefits have you realized? Let’s us get a lot of work done
