mHelpDesk Reviews in April 2025: User Ratings, Pros & Cons

Helpful help desk

What do you like best? The program is intuitive and easy to understand. Does not require too much training. What do you dislike? Dislike: layout and overall visual appeal of the program What problems are you solving with the product? What benefits have you realized? Keeps issues organized and easily accessed in a small time period

mHelpDesk is a fast, easy and reliable way to get complete visibility.

What do you like best? I am able to filter out a list of customers that live in a certain region to send a reminder email or reminder cards and easy scheduling. mHelpDesk gives you complete visiblity over who’s working on what and what’s getting done.mHelpDesk’s data protection software What do you dislike? The interface of the Calendar is bit complicated and can become hard to read with a lot of information in one single view. The software works according to expectations. mHelpDesk is ...

In general MHelpDesk is helpful

In general MHelpDesk is helpful, and responsive.They have supplied a system to manage scheduling, billing, and much, much more.

Basic system. Great for those just starting out.

Customer service responds quickly and they are very pleasant. Beyond that there are issues. Useful features that do work are changed or eliminated with out any notice so things will just randomly stop working as they had been. Super frustrating! That prompts you to take time to reach out which garners the usual response of "we made changes, so sorry". I've been offering up feed back for a year on this product. I never receive any feedback other than a canned email. Things that we would like ...

Great tool for contractors

What do you like best? That a whole team can use it to evaluate a job from different work sites. What do you dislike? I think it could be better at setting up for particular job types with templates. Recommendations to others considering the product: Templates and pricing for products for ease of employees What problems are you solving with the product? What benefits have you realized? Billing, estimates, and job completion are all done by several people on one job while tracking time ...

Extremely efficient

- The response was super quick- I gave a very basic overview and they knew exactly what I was referring to. Didn't need to go into a deep explanation of what I was trying to resolve. - They rectified my problem immediately

Excellent attention to Customers needs!

Excellent attention to Customers needs!

Awesome program!

PROS & CONS What are the best aspects of this product? It is the best field service manager money can buy, I'm telling you. Its user-friendly interface makes us all happy to have the product, and we’re investing significant efforts to implement every update as it comes. Overall, it made our job much more efficient. What aspects are problematic or could work better? From this perspective, there is nothing dislikable about Mhelpdesk, or at least nothing they wouldn't change for you. For ...

Satisfied and friendly experience

What do you like best? My Help has great employees that are very prompt What do you dislike? There seems to b e to many updates that cause problems. What problems are you solving with the product? What benefits have you realized? Billing and overal maintenance management

Ben was extremely helpful with every…

Ben was extremely helpful with every request re designing our work order template.we much apperciate his help! ☺