9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 111-120 out of 262
11/18/18
MHelpdesk made easy!
What do you like best? What I like best is that the mhelpdesk features does a lot of the heavy work for me as an employee. I didn't know or wasn't familiar with it's set up at first, but now know a little bit more. What do you dislike? I don't dislike anything with Mhelpdesk. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? I am solving good things, like how to solve complex and difficult issues with ...
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11/16/18
Super helpful for client to customer relations
What do you like best? It was super easy to fine info needed for customers, this was used as a support too and billing tool. What do you dislike? At times the load times were really long. Recommendations to others considering the product: I would recommend using mHelpDesk, it has plenty of information for a customers account and it makes it easy to take care of plan packages and renewals What problems are you solving with the product? What benefits have you realized? Customer to client ...
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KC
Kirstin Cutler
11/12/18
Worst decision we made!
We expected so much more from mHelpDesk based on the initial customer service experience. The number of issues once we were using the software were unacceptable and our overall impression of mHelpDesk quickly went from "We love this!" to "The WORST DECISION we made!!"
BL
Boyd Lee
11/01/18
Top drawer sales and training
The sales process was handled by Dominic who listened very attentively and recognized that I don't purchase based on "fire sale" sales methods. He was an excellent sales person. Selena was extremely qualified in our initial training on use of the software. She knows the product, was patient and very easy to understand. As a technodummy, I finished the call and understood everything I had just heard. That's a good trainer.
10/23/18
mHelpDesk Software Review
What do you like best? I love that this helps me automate everything from customer contact, customer management, quoting, invoicing clients, billing clients and reporting any issues or positives. Love that its accessible on any device that i'm using What do you dislike? Honestly I haven't discovered anything about it that I dislike yet... Recommendations to others considering the product: I definitely would recommend this product to others considering it. I honestly only see positive ...
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C
Connie
09/30/18
You may not need it, but your stressed mind does.
PROS & CONS What are the best aspects of this product? I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know ...
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ML
michael lake
09/16/18
AN EYE FOR AN EYE
HI GOOD DAY MS ROCHELLE IS RANKING THE BEST FUNRAISER I KNOW OFF THERE ARE SO MANY SCAM FUNDRAISERS OUT THERE BUT ONLY 1 TO TRUST AND THAT ONE IS-MHELPDESK;PLEASE TAKE MY ADVICE STAY AWAY FROM GOFUNDME;CROWDFUNDING;YOU CARING ETC AND ALL THE REST ARE JUST CROOKS AND THEIVES ESPECIALLY WEPAY COMPANY COME JOIN ME WHERE I AM THE BEST EVER MHELPDESK THEY RANK 1 MILLION PLUS ALL OVER YOU THANK YOU.
L
Lela
09/13/18
I feel so relieved!
PROS & CONS What are the best aspects of this product? Starting up a personal business brought more responsibilities than I expected-all of a sudden, I had to deal with tones of invoices, bills, job tickets, and scheduling, and I felt completely lost doing all of those by hand. MhelpDesk relieved me from stress and made my life so much easier! I'm no longer fighting against mountains of documents, and I'm never late finding the exact file I need at that moment. I am so, so thankful! What ...
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JV
Jason Vickers
09/08/18
I have yet to be disappointed
I have yet to be disappointed! Even when the feature I asked for wasn't available the support team helped me get to place/people to request it for the future!
MR
Monica Rowles
09/06/18
Did a great job at guiding me through…
Did a great job at guiding me through some things I wanted to update today!
