9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 101-110 out of 262
01/11/19
Automatize your business
What do you like best? It can be managed in the most efficient way that way allows companies to grow with such an easy, scalable system. What do you dislike? I would like the interface to be more modern and could be customized. Recommendations to others considering the product: It is a program that I think everyone should have since the benefit obtained is invaluable. What problems are you solving with the product? What benefits have you realized? It allows me to focus on other ...
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01/02/19
Easy to use, could use more functionality
What do you like best? Its ease of use and navigation is very straight forward. What do you dislike? I feel like it could use with more options and functionality, bugs out sometimes. Recommendations to others considering the product: Keep in mind, this program is very helpful in your day to day tasks. However, it can be problematic at times and needs more functionality to really truly embrace its use. What problems are you solving with the product? What benefits have you realized? Helps ...
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01/01/19
It’s brilliant for appointment management
What do you like best? Great for managing your desk Easy to navigate iOS compatible What do you dislike? I would like it to be cheaper in the price structure as I used this for my real estate What problems are you solving with the product? What benefits have you realized? Managing diary Appointments Scheduling Linking to quick books - which I later declined.
12/26/18
No nonsense always reliable service
What do you like best? Someone is always there to answer your call and help you out. Always get a resolution to my concern in a timely manner. Very reliable service. What do you dislike? There are very few things i dislike about this product but I don't love that there is such a disconnect between the user. It can be hard to get someone on the phone and to look up the status of your claim or ticket. What problems are you solving with the product? What benefits have you realized? ...
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12/26/18
Great!
What do you like best? Very easy to use. Requests go through easily. What do you dislike? I’ve not found anything that I disallow about MHD. What problems are you solving with the product? What benefits have you realized? It’s so easy to use Help desk! Requests go through quickly and it’s very simple.
12/15/18
HelpDesk tracks requests
What do you like best? I like being able to get help and support in a systematic and efficient manner. What do you dislike? I don't like how the requests often default to specific settings. What problems are you solving with the product? What benefits have you realized? We are most efficient with our requests for services and goods.
12/13/18
Helpful
What do you like best? HelpDesk is pretty easy to navigate and gets the job done quickly. What do you dislike? Sometimes the apps on the side take a minute to load up. Recommendations to others considering the product: Not sure What problems are you solving with the product? What benefits have you realized? I can clearly communicate with my customers and apply their missing credit to their account.
12/03/18
positive
What do you like best? easy to navigate and clear answers is what i like best about the the program. plus the friendly staff and personnel What do you dislike? there is nothing so far about the company that i dislike, but it is still new to me as i learn more about it everyday What problems are you solving with the product? What benefits have you realized? billing problems
11/28/18
Novice Customer zRep
What do you like best? I like that its already programmed to work for me. The training was short and easy What do you dislike? I dislike it because Its program cant be changed unless a person changes it. No automatic updates. What problems are you solving with the product? What benefits have you realized? Refunds and complaints. The benefit is that its fool proof.
11/21/18
User
What do you like best? I enjoyed the convenience it brought for a larger company. What do you dislike? I do not recall any major issues that would stop me from future use. What problems are you solving with the product? What benefits have you realized? Convenience
