9.2
Spot Score
Streamline your service business with mHelpDesk.
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mHelpDesk offers custom pricing plan
mHelpDesk is a platform that offers a comprehensive solution for managing various aspects of work processes, as indicated by user feedback over the past 12 months. Users appreciate the ability to streamline workflow, schedule employees effectively, and enhance communication within teams. The system's functionality, such as the calendar feature, has contributed to ...Read more
Platform allows storing entire database, enhancing data management and organization capabilities.
Smooth-running workflow with simultaneous job entry, visible calendars, and communication, minimizing miscommunication.
Efficient scheduling and job planning capabilities, saving time and streamlining processes.
Improved customer service through digital transition and top-notch workflow management.
Inconsistencies and challenges with system behavior, such as in importing/exporting data and record creation scenarios.
Technical issues and glitches encountered, such as slow performance, connectivity problems, and functionality not meeting expectations.
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Showing 91-100 out of 262
01/27/19
mHelpdesk is the most powerful software solution for field service business.
What do you like best? mHelpDesk features a very well designed layout which makes it very easy to locate your files and items. It is very easy to learn and use. You can also schedule appointments and meetings. It is also the best software for creating new invoices. What do you dislike? They provide an app but it is very limited in features and functionality. The search function provided by mHelpDesk is not very good, we were told that it will be upgraded soon but it hasn’t been updated ...
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AW
Angie Wright
01/23/19
This product is a game changer
This product is a game changer. We started using mHelpDesk about 6 months ago and I haven't had a headache since. It has literally made work 10x easier. The program is user friendly. The support staff is top notch. Questions are answered almost immediately. They are super helpful and hands on when needed. And the mapping tool pretty much makes me want to cry tears of joy. I would highly recommend this product to anyone in the service industry.
01/22/19
Really enjoy the variety of information
What do you like best? The variety and in depth information that I have the option of learning on my own time. What do you dislike? The price could be a little cheaper but in the long run it's worth it and pays for itself. Recommendations to others considering the product: Begin with the trial to see if it fits your business, and then you will have the option to purchase it. What problems are you solving with the product? What benefits have you realized? Makes the communication ...
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01/20/19
mHelpDesk is easy to use for all levels of computer end users
What do you like best? mHelpDesk gives the consumer the best customer support software around. The software is very easy to use as well. Customers have a one-one- hands on experience with the software. You don't have to be very computer literate to use the software either. The level of security encryption is very secure. What do you dislike? Data transmission between user and servers is very secure, however can be very slow at times. Probably due to the number of users in a given ...
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01/18/19
Good experience with this mHelpdesk
What do you like best? I like that i can chat with the help desk and they are able to work with me remotely and i don’t have to make a phone call. I can solve everything through my PC. What do you dislike? Sometimes they take their time to do things that needs to be resolved asap. What problems are you solving with the product? What benefits have you realized? Computer issues with some softwares and apps i use at my work. After talking to the help desk they were able to fix most of my issues
01/17/19
Helpful
What do you like best? That you can access most things on your own What do you dislike? That it can get delayed they more ppl accessing the site What problems are you solving with the product? What benefits have you realized? I can walked through and fix most applications
01/14/19
Great app
What do you like best? It’s very nice and convenient to use. Would recommend. What do you dislike? There’s nothing bad with it.would recommend. What problems are you solving with the product? What benefits have you realized? Using in a hospital setting to help patients. Really great and accessible,
01/13/19
More efficiency
What do you like best? It allows us to focus on other areas allowing the constant growth of the company. Sun friendly interface clean and easy to use allows it to be compatible with other systems for its flexibility. What do you dislike? I would like it to have a more modern appearance and that it represents the services offered by a change of appearance but the services it offers are perfect. Recommendations to others considering the product: In my opinion it is the best option from ...
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01/13/19
The best automation software
What do you like best? The change is greater since we use the program we can manage efficiently in order to be more productive that allows us to operate without errors. What do you dislike? I can not give a point against it because it has everything my company needs and more, it is light efficient and constantly updated. Recommendations to others considering the product: You will perceive a clear improvement after implementing the program in your company, the constant growth will be ...
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01/11/19
my help desk review
What do you like best? I like my help desk the best because it is easy to navigate and use in a timely manner What do you dislike? I don't like how my help desk lacks extra details, or more advanced searching. Recommendations to others considering the product: Works great What problems are you solving with the product? What benefits have you realized? My help desk has helped employees search for staff members.
