mHelpDesk Reviews in January 2025: User Ratings, Pros & Cons

Works Appllication . Worst Experience

PROS & CONS What are the best aspects of this product? None. Worst user experience. System behaves differently in every different scenarios . Slow as hell . Import / Export functionality is just bad so goody bye to your old data. What aspects are problematic or could work better? System behaves differently in every different scenarios Please keep conssistance on how records are created. If Contact details are filled in when creating a new customer it auto creates a new records in ...

We love mHelpDesk and its support team

PROS & CONS What are the best aspects of this product? It’s been extremely advantageous for us to have one platform to store our entire database. It’s taking some time to move our data but we’re happy with our pace. MHelpDesk is great with its customers and I would highly recommend their product. What aspects are problematic or could work better? We encountered some technical issues while using mHelpDesk. We no longer use the check-in highlight feature because it’s not working as well ...

We became more efficient in scheduling and planning our jobs with this platform

PROS & CONS What are the best aspects of this product? This app proves to be worthwhile especially when demands are high. It makes our workflow smooth-running. All users are able to enter jobs simultaneously. Calendars are also visible to everyone involved in the process. This helps in preventing miscommunication among us users. What aspects are problematic or could work better? Maps can be improved in order to enable calculations of route distances and the integration of Excel ...

Our business is better with this great software

PROS & CONS What are the best aspects of this product? Going digital has improved our customer service. Workflow management with mHelpDesk is top-notch. They also have a support team that is quick to respond when we need their assistance. What aspects are problematic or could work better? It takes a while for some of our employees to learn how to navigate this app. What specific problems in your company were solved by this product? We use this app to store and organize customer data ...

This app has great features that help us improve our services

PROS & CONS What are the best aspects of this product? Information can be made more accessible to the right people with mHelpDesk. Communication within our team has improved since we started using this app. The errors we encounter in manual data entry also lessened. What aspects are problematic or could work better? I haven’t encountered any issue while using this software so far. What specific problems in your company were solved by this product? MHelpDesk is a big help to us when it ...

A well-designed app that comes with awesome features

PROS & CONS What are the best aspects of this product? MHelpDesk has helped me become more organized workwise. It is a user- and cost-friendly app that also comes with a highly-competent and responsive support team. What aspects are problematic or could work better? Their customer service is top-notch. As to the product itself, I had no issues so far. What specific problems in your company were solved by this product? I find it easier to set appointments with this app. I also like the ...

You may not need it, but your stressed mind does.

PROS & CONS What are the best aspects of this product? I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know ...

MHelpDesk is a useful platform for job management

PROS & CONS What are the best aspects of this product? Job and time management is made easier with MHelpDesk. It allows for better tracking of jobs and more organized scheduling with its calendar feature. What aspects are problematic or could work better? The maps feature would be better suited for our job if we can measure route distances with it and upload excel spreadsheets. It would be nice if they can also make it more interactive in the future. What specific problems in your ...

Scheduling and processing job is more efficient with mHelpDesk

PROS & CONS What are the best aspects of this product? This app has been useful for keeping the work hours of our employees in sync. Its maps and calendars features make setting appointments easier for us. MHelpDesk enables us to collaborate with each other better. What aspects are problematic or could work better? We would like mHelpDesk better if the integration of Excel spreadsheets will be made possible. Additional capabilities may also be added to its maps feature in order to allow ...

Scheduling technicians is more efficient with this app

PROS & CONS What are the best aspects of this product? Tracking jobs and task assignment is easy with mHelpDesk. We get an overview of our jobs from its map feature. We maximize our use of this app by color-coding our jobs. What aspects are problematic or could work better? We encountered some technical issues with regard to viewing dates and jobs on the map. We would have a better experience if these issues will be resolved. Excel spreadsheet integration would also be beneficial for ...