mHelpDesk

We became more efficient in scheduling and planning our jobs with this platform

PROS & CONS What are the best aspects of this product? This app proves to be worthwhile especially when demands are high. It makes our workflow smooth-running. All users are able to enter jobs simultaneously. Calendars are also visible to everyone involved in the process. This helps in preventing miscommunication among us users. What aspects are problematic or could work better? Maps can be improved in order to enable calculations of route distances and the integration of Excel ...

This app has great features that help us improve our services

PROS & CONS What are the best aspects of this product? Information can be made more accessible to the right people with mHelpDesk. Communication within our team has improved since we started using this app. The errors we encounter in manual data entry also lessened. What aspects are problematic or could work better? I haven’t encountered any issue while using this software so far. What specific problems in your company were solved by this product? MHelpDesk is a big help to us when it ...

You may not need it, but your stressed mind does.

PROS & CONS What are the best aspects of this product? I adore the easiness of entering data into this system, the same as the simplified navigation. Prior to discovering MHelpDesk, my techs would send their tickets to the managers, who spent hours entering each separately, and sent them to the accountants who had to transfer the data to QuickBooks. Painful, doesn't it sound so? The hassle is not far in the past, and time is no longer an issue. It is easy to do your job when you know ...

MHelpDesk is a useful platform for job management

PROS & CONS What are the best aspects of this product? Job and time management is made easier with MHelpDesk. It allows for better tracking of jobs and more organized scheduling with its calendar feature. What aspects are problematic or could work better? The maps feature would be better suited for our job if we can measure route distances with it and upload excel spreadsheets. It would be nice if they can also make it more interactive in the future. What specific problems in your ...

Scheduling and processing job is more efficient with mHelpDesk

PROS & CONS What are the best aspects of this product? This app has been useful for keeping the work hours of our employees in sync. Its maps and calendars features make setting appointments easier for us. MHelpDesk enables us to collaborate with each other better. What aspects are problematic or could work better? We would like mHelpDesk better if the integration of Excel spreadsheets will be made possible. Additional capabilities may also be added to its maps feature in order to allow ...

help desk review

What do you like best? Ease of use, tailored categories and custom reporting What do you dislike? Not much to dislike, program is efficient and effective Recommendations to others considering the product: I have multiple division using this software Maintenace, IT, Transportation and Programs and all have found it to be efficient and effective. What problems are you solving with the product? What benefits have you realized? Instant notifications, staff can update easily ...

We became more efficient in scheduling and planning our jobs with this platform

PROS & CONS What are the best aspects of this product? This app proves to be worthwhile especially when demands are high. It makes our workflow smooth-running. All users are able to enter jobs simultaneously. Calendars are also visible to everyone involved in the process. This helps in preventing miscommunication among us users. What aspects are problematic or could work better? Maps can be improved in order to enable calculations of route distances and the integration of Excel ...

This app has great features that help us improve our services

PROS & CONS What are the best aspects of this product? Information can be made more accessible to the right people with mHelpDesk. Communication within our team has improved since we started using this app. The errors we encounter in manual data entry also lessened. What aspects are problematic or could work better? I haven’t encountered any issue while using this software so far. What specific problems in your company were solved by this product? MHelpDesk is a big help to us when it ...

MHelpDesk is a useful platform for job management

PROS & CONS What are the best aspects of this product? Job and time management is made easier with MHelpDesk. It allows for better tracking of jobs and more organized scheduling with its calendar feature. What aspects are problematic or could work better? The maps feature would be better suited for our job if we can measure route distances with it and upload excel spreadsheets. It would be nice if they can also make it more interactive in the future. What specific problems in your ...

Scheduling and processing job is more efficient with mHelpDesk

PROS & CONS What are the best aspects of this product? This app has been useful for keeping the work hours of our employees in sync. Its maps and calendars features make setting appointments easier for us. MHelpDesk enables us to collaborate with each other better. What aspects are problematic or could work better? We would like mHelpDesk better if the integration of Excel spreadsheets will be made possible. Additional capabilities may also be added to its maps feature in order to allow ...