MessageDesk Reviews in January 2025: User Ratings, Pros & Cons

"Automated use to help with tasks"

What do you like best about MessageDesk? Automation. I love that I can schedule out messages as far as I need in order to know that my task is complete. These tasks help me have peace of mind. What do you dislike about MessageDesk? I think that we are on two different time zones. What problems is MessageDesk solving and how is that benefiting you? Messagedesk is helping us with getting information to the team. It is a part of the step by step process for safety.

"Simple and Increases Client Participation"

What do you like best about MessageDesk? I like how you can organize contacts into groups instead of clicking every contact individually. It helps us reach the target audience. Using our office number for the app helps clients verify the legitimacy of the message as opposed to a spam text. What do you dislike about MessageDesk? Updating and handling "duplicates" is tedious until you get used to it. The contact list isn't organized by alphabet or group, so you have to search by name. It ...

"Great customer support, easy to use!"

What do you like best about MessageDesk? The ability to quickly import lists and simple steps needed to setup and launch campaigns What do you dislike about MessageDesk? Everything has been great so far! I would say more product releases or updates on changes would be great What problems is MessageDesk solving and how is that benefiting you? How we outreach and connect with our customers

"A great improvement from past SMS services"

What do you like best about MessageDesk? The interface is seamless and easy to use. Setting up broadcasts is intuitive and can be tailored to meet many different needs. The contact cards have space for lots of information and are easy to update as necessary/. What do you dislike about MessageDesk? More features to see how often customers interact with us would be great - but I expect with all the other improvements I've seen in my time using the app they will be coming soon. What problems ...

"Great service~!"

What do you like best about MessageDesk? MessageDesk is easy to use, intuitive, and helpful for keeping our messaging, orders, and business running! What do you dislike about MessageDesk? Just a bit more organization on the contact card - like having custom fields at the top or one or two custom fields in the central name/phone/email part. What problems is MessageDesk solving and how is that benefiting you? We use MessageDesk to solicit orders from our B2B Chef/restaurant partners. WE can ...

"Consistently pleased with this product!"

What do you like best about MessageDesk? I am constantly surprised by how easy, helpful and useful MessageDesk is. Writing and scheduling broadcasts is quick, clear, and offers multiple ways to include or exclude contacts. The shared inbox my team uses keeps messaging organized and our customers happy we don't miss any messages. Adding contacts with either tons of info or very little is great. All around very please with this product and the support offered. What do you dislike about ...

"Great communication and easy to set up."

What do you like best about MessageDesk? Being able to get invoices sent over to customers via text message to increase on time payments. What do you dislike about MessageDesk? Some more automation would be nice. I want to be able to control the new invoice send times. What problems is MessageDesk solving and how is that benefiting you? Able to communicate with customers in real time.

"Excelent experienced. Easy to use. My client retentions has increased by 30%."

What do you like best about MessageDesk? I like it all. Broadcast, insert images and short links on my messages, the templates feature, etc. What do you dislike about MessageDesk? So far I like everything about MessageDesk. What problems is MessageDesk solving and how is that benefiting you? Retention of clients on their first visit to my business. I send them reminders about the appointments. My clients are reminded of their first appointment with us and they don't forget them or they ...

"MessageDesk makes it easy and provides many tools to help you implement an SMS marketing strategy!"

What do you like best about MessageDesk? I like the fact that you can host your phone number with them to manage text messages and their automated keyword based autoresponder. What do you dislike about MessageDesk? Hosting multiple phone numbers within the same plan would be usedful. What problems is MessageDesk solving and how is that benefiting you? They provide the tool we need to communicate with potential clients via SMS. We can direct message the client and setup campaigns to message ...

"MessageDesk is great! Facilitates easy communication with customers through SMS."

What do you like best about MessageDesk? Broadcast to large groups of SMS subscribers at a time, templates to save time. What do you dislike about MessageDesk? QBO integration could be better. The invoice sync doesnt always work. What problems is MessageDesk solving and how is that benefiting you? Being able to connect with my customers with a much higher open rate than email.