MessageBird Reviews in April 2025: User Ratings, Pros & Cons

Average

What do you like best? Cheap rates and fast delivery of messages. What do you dislike? (1) The timeframe that I will have to wait for my payment verification (2) Lots of undelivered messages and the system takes credits. (3) No US number support line. (4) Support chat sometimes reply is taking so long. Recommendations to others considering the product: I love the company but it could be better if they keep innovating new features, faster and dedicated support and faster ...

Reliable service responsive account and technical support

What do you like best? Response times to business and technical requests. Constantly adding new services. Great customer portal site and technical documentation. What do you dislike? Rates are a bit higher than competitor so challenging now that we are at higher volume. What problems are you solving with the product? What benefits have you realized? Provide text messaging to our end customer to drive business to their physical locations.

Great service and very responsive customer service

What do you like best? Easy to use and clean control panel along with an easy to use API What do you dislike? Would be nice if they could add an auto top up option, at the moment it will auto generate a new order when credit is running low but this won't automatically charge your card and add credit to your account. What problems are you solving with the product? What benefits have you realized? Incoming and outgoing SMS and also outgoing phone voice services

Easy-to-use service, great customer service

What do you like best? We've used MessageBird to conduct important trial programs in customer texting outreach with minimal cost and technical fuss. There were some technical hurdles in setting things up, but, since then, the system has worked very well. The MessageBird system also integrates well with CRM platforms like Zendesk very easily and effectively. This is a great resource for businesses that need an easy texting solution and don't want to spend months waiting for the conclusion ...

Easy and simple to use

What do you like best? We only send simple email alerts to customers that items are ready for collection, this is nice and easy to use for this purpose. What do you dislike? Our messages are only sent locally, not international. Having to put in the country code for every number is a little frustrating and makes it difficult for automation. What problems are you solving with the product? What benefits have you realized? Easy notification to customers that items are ready for ...

Quick and cost effective solution

What do you like best? It's very intuitive and the dashboard is easy to use and navigate. What do you dislike? I have had some problems with uploading files to a Group, usually have to do it a couple of times for it to work, but not a major problem. Recommendations to others considering the product: Worth a try at very low financial cost. What problems are you solving with the product? What benefits have you realized? As a small charity, we wanted to be able to communicate ...

time saver

What do you like best? love that this saves us so much time and can send several messages at once. very easy to use and brilliant support on hand if need guidance on anything. What do you dislike? dont dislike anything about this product very easy to use Recommendations to others considering the product: easy to use and very handy to be able to send multiple messages at once What problems are you solving with the product? What benefits have you realized? updating several ...

Very easy to use and value for money

What do you like best? 1. I love the pricing most - It is very cheap in terms of per sms. For building a prototype, testing the product and then deploying it for production has been very easy! Also the ability to top up small amounts to keep testing going has also been very easy 2. The services work for Singapore very well 3. Works for HK and US numbers very well ask well What do you dislike? The SMS services doesn't work for Indian mobile phone numbers properly. The ...

Easy to use, convenient platform with helpful staff

What do you like best? The ability to send test SMS messages and review before sending What do you dislike? That the campaigns sent do not stay on your account for more than a month. This makes it more challenging to review and analyse past campaigns Recommendations to others considering the product: A cheap and efficient platform with easy to use campaign set up and informative dashboard. What problems are you solving with the product? What benefits have you realized? The ...

Awesome Service

What do you like best? This tool allowed us to provide a service that local nonprofits need. Before we were spending a lot of time and donor dollars to make it happen. Now we've got Message Bird. Excellent. They even worked with us to work out a custom solution to our particular problem. Great customer service. What do you dislike? There's not much negative I have to say about this tool. What problems are you solving with the product? What benefits have you realized? Text Giving ...