MerlinOne Reviews in January 2025: User Ratings, Pros & Cons

Excellent Product, Excellent Support

What do you like best? Merlin's hosted solution is exceptionally reliable and well supported. Its software interface is intuitive. Its database allows us quickly to retrieve the content we need, when we need it. What do you dislike? Merlin's web and client software does not correctly display Unicode characters from beyond the basic ASCII character set. Our solution is to convert these characters to ASCII equivalents, prior to Merlin's import. Merlin was slow to develop code to import the ...

MerlinOne Photo Archive

What do you like best? Search speed is great, even with millions of pictures. Ability to save "projects" (collections of photos on the same subject is very helpful. Client app as well as browser access are both powerful. And we tie-in Merlin's assignment software (Trax to the archive. Trax provides quick and easy access to photos from the assignment interface. What do you dislike? I would like an easier/quicker way to download photos (drag to desktop. Recommendations to others considering ...

Highly Recommended for Digital Photo Management

What do you like best? MerlinOne is an indispensable tool for managing our massive, ever-growing photo collection, and offers incredibly powerful search capabilities. The web interface can be used for internal workflow as well as handle photo requests from our external customers. Their customer service/support team is outstanding and highly responsive. What do you dislike? It takes a little time to help first-time users learn how to navigate the web interface. Recommendations to others ...

MerlinOne is all we at Providence College had hoped it would be, and more.

What do you like best? MerlinOne features an intuitive, user-friendly interface -- which the company continues to enhance -- and a robust archiving system that has handled all our needs flawlessly. The in-person and real-time support have been exceptional, as everybody at MerlinOne seems invested in Providence College's success in using this system. What do you dislike? We have no complaints at all. MerlinOne personnel check with us frequently to make sure we are satisfied. What business ...

Longtime partnership with MerlinOne

What do you like best? MerlinOne installed our Digital Asset Management System when our photographers went to all-digital in 1997. We have since become a client with their hosted solution service. The platform is easy to work with, the tech support and upgrades seamless - critical in a multiplatform publishing environment with a demanding news production schedule. We have over 100 users at our site and everyone has found it easy to work with. We have not experienced any outages, and no ...