MemberSuite Reviews in April 2025: User Ratings, Pros & Cons

Membersuite Review

What do you like best? The database has a very easy search so if updates are needed they can be done quickly. What do you dislike? They have been promising updates for a while now, and they have not happened. It's more outdated than it should be. Recommendations to others considering the product: This is a great tool when you have a large database of people. easy to update records. the Search function is a bit clunky but not too bad in the grand scheme of things. What ...

Access and Adaptability Enabling

What do you like best? A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product. What do you dislike? MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what ...

Flexibility & Ease of Use All in One Package

What do you like best? The flexibility of the AMS is terrific and the open API fits our needs easily and quickly. We use MemberSuite to handle the management of a wide range of events. With the open API we can easily integrate our email marketing campaigns to drive registration for our events. What do you dislike? With a robust and flexible system at our fingertips comes an intricate weaving of software coding. While the ability to search records is phenomenal, it has taken a long ...

Great customer service

What do you like best? The people at MemberSuite are great to work with. They are patient with our many questions and take the time to explain their answers. I can count on a quick response when I submit a support ticket and I can always send an email to our Customer Success Manager for a quick question. What do you dislike? We've been with MemberSuite for about a year now and any issues we've had have been quickly addressed so at this time I have nothing I can think of that I really ...

A Good All-In-One Resource for Associations

What do you like best? Even though each association is different, MemberSuite is highly customizable--events, awards, certifications, member directory... they can cover it all. What do you dislike? Our company has been a client since 2011 and over the years we've had some challenges with Support but this has become much better recently. Our CSM has been a very valuable resource. What problems are you solving with the product? What benefits have you realized? Searching data is ...

Technology that makes us more efficient

What do you like best? Web-based platform allows for ease of access and positive end user experience What do you dislike? Lack of self-service support solutions. Access to recorded webinars on various functions ranging from simple to complex would cut down on our need to contact the Support Team. Glitches seem to be common but the support team works to make corrections quickly What problems are you solving with the product? What benefits have you realized? We have been able to ...

Great AMS at a Reasonable Price

What do you like best? Full featured and a large number of modules to select from to customize it to our association. We transitioned to MemberSuite's AMS platform last July (2016) and have been going through the expected learning curve and activation of 14 modules over the last 10 months. The AMS platform is extensive and comprehensive and quite good on many levels. As we evaluated various AMS platforms over the course of a year (2015) we determined that MemberSuite was a really ...

Very happy with our AMS

What do you like best? Customer Service!! Ability to customize the software to our exact needs, innovation, always making improvements and looking at customers for ideas and solutions. What do you dislike? Had a few hiccups with the system a few months back but rectified it promptly. Recommendations to others considering the product: The customer service is outstanding. The owner is very personally invested in the success of the company, the employees, and the end-users. They ...

MemberSuite is a great value!

What do you like best? MemberSuite is a perfect solution for our association and a great value for the money. We just recently went live with the platform and have all our staff up to speed on how to use most of the features. The implementation team was very thorough in getting the platform set up for our specifications and taught us how to create custom fields and customize the customer records, so we can continue to customize the experience for our unique association needs. I would ...