MemberSuite Reviews in April 2025: User Ratings, Pros & Cons

Our customizations make it difficult to receive great customer service,

What do you like best? Intergration of modules to avoid duplication of data entry What do you dislike? we initially purchased product at lease 7 years ago, we invested alot in our customization. It seems that our customizations are now causing problems What problems are you solving with the product? What benefits have you realized? Customer portal allows us to maintain a small staff

More documentation needed for use

What do you like best? I like the new Report Studio and the easier use of hte interface. What do you dislike? I dislike the Advance Search method. If you don't know what to put in the fields, you can't look for it. It would be helpful to have "cheat sheets" or other type of documentation on short cuts, frequent tabs or links, or a list of common terms. Recommendations to others considering the product: Look at the size of your organization's membership to make a good choice. ...

MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.

What do you like best? The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration. What do you dislike? The lack of a spreadsheet ...

Strength and Usability: a Great Match

What do you like best? Our independent non-profit has institutional members and therefore required an association management system that could be structured to support those members, with flowdown of benefits for the individuals at those organizations. MemberSuite does that and so much more. We did not require any custom configuration during implementation or after. The customer support team is incredibly responsive and always willing to jump on a call to go over a feature or answer ...

MemberSuite User Review

What do you like best? The reason we went with MemberSuite is because we needed an AMS that was almost completely customizable and able to accommodate our uniquenesses as an association - MemberSuite is built for that. The reporting tool is robust and the scaleability will be good for us in the future. It is a great product with extraordinary potential. The API was easy to use and continues to make working with 3rd parties easy. We have MANY uniquenesses as an associaitonWe are glad we ...

MemberSuite Provides Very Customizable Product, Right out of the Box

What do you like best? I really like the ability to build reports around membership. In our last AMS system, there was literally only one member report export we were allowed to use based on how valuable the data contained therein was. I can use MemberSuite to build custom reports, deliver those to members or volunteer leaders on an automatic basis and with the output columns that I choose. Truly helpful stuff. Wish I could even think of a world without it. What do you dislike? ...

Robust, Configurable and Extensible

What do you like best? MemberSuite is extremely extensible and easy to configure What do you dislike? The lack of updated and detailed documentation. What problems are you solving with the product? What benefits have you realized? MemberSuite is the only platform that could meet my client's financial reporting requirements. Since we moved to MemberSuite, my client has reported that financial reporting is less burdensome and more accurate. Membership renewals are also much easier ...

Membersuite AMS

What do you like best? I love the open API and the overall flexibility and configurability of the software. It is flexible and helped us consolidate appx. 10 data silos. They have a good support team in general and they have quality customer success reps/support, and I have really great insight into our data and can mine it in many ways. What do you dislike? They are launching a new portal (member-facing portion of the software), and we are excited for that, as their current portal is ...

Great for Non-Profits!

What do you like best? I work primarily on the event side of MemberSuite, and so far I have had a great experience. All the information I need, plus email notifications are all in one spot, so it makes my life so much easier! What do you dislike? This is a very in-depth system, so at times it can become frustrating when you need to change things around. But once you get the hang of it, its actually not that bad. The one thing I still struggle with the most is when I have to create ...

Once you learn how to operate Membersuite, you discover that it is a great resource.

What do you like best? The search feature is my absolute favorite aspect of Membersuite. It allows one to easily find information within all the modules. Plus, you can save searches that you frequently use so that you have easy access to. I also like the portal forms. These are forms that you can create for your users to complete. I have used them for election ballots, award nominations, and to gather other information that membersuite does not include. Once you are ready to collect ...