MemberSuite Reviews in April 2025: User Ratings, Pros & Cons

My review

What do you like best? I really like the way that our CSM, and the entire MS team, works with us as our partners. There has been a lot of change inside of MS recently and you can really feel those powerful shifts. What do you dislike? Not being able to take foreign currency payments is a big downside What problems are you solving with the product? What benefits have you realized? We've moved away from manual excel sheets and have cut down on human error

Michelle Mora's MemberSuite Review

What do you like best? The support team is very responsive and is able to answer my questions in a very timely manner. The system is faster than when we first started four years ago. We also like working with our CSM, Julie. I'm impressed and excited about the upcoming enhancements to the system and feel that it will be more robust. It's nice to see how much the MemberSuite team is listening to our suggestions. What do you dislike? The customization can be a bottleneck when we have ...

Improving every day

What do you like best? MemberSuite gives their customers power over their data, and allows to configure to your needs. What do you dislike? Some of the field we want to edit are locked. Recommendations to others considering the product: Be open to changes in procedures and to not do things the way you've always done them. What problems are you solving with the product? What benefits have you realized? In our previous system, we were unable to track one of our programs, By ...

Informative

What do you like best? MemberSuite provides very granular reporting capabilities. What do you dislike? Still under development...few bugs that affect usage. Recommendations to others considering the product: Ask questions if you don't understand or cannot figure out how to do something. What problems are you solving with the product? What benefits have you realized? Advanced reporting capabilities, fundraising tracking, combine event & general CRM data.

MemberSuite AMS Review

What do you like best? The versatility and robustness of this AMS is a huge benefit. Many different types of modules reside in a central repository for you to access allowing you limit the number of tools needed for your business (and pull in fields from across different areas into the same search/report). What do you dislike? Due to the system's robustness and customizability, it is time consuming to learn how to use to sytem admins (especially for those with little previous AMS/CRM ...

7 out of 10

What do you like best? I think over the last year they have drastically increased their support and customer services. Support tickets are answered in a timely manner. Now that I have had a couple years in the system and can understand how reports work it is a great tool. What do you dislike? It is a hard system to learn and takes a while. I do not like the member portal (we also still haven't gotten the upgraded version). The CRM module is lacking. Recommendations to others ...

Just starting off

What do you like best? As a new customer to MemberSuite, their support and services have been great in helping our team get on board and transfer from our homebuilt solution to a more modern solution. What do you dislike? Right now - nothing - we have not as of yet fully adopted he software and would like to explore it more What problems are you solving with the product? What benefits have you realized? Understanding our conversion

More focused on bacckend and less on front end

What do you like best? Does a great job with supporting accounting needs What do you dislike? Is so robust, it becomes cluttered and difficult to learn when you don't use all of the modules. Also is not user-friendly inn the interfaces for customers. What problems are you solving with the product? What benefits have you realized? can run better reports on user data than we could before

Onward and upward

What do you like best? I like the product, I am a visual leaner and I feel like i can really learn easily with the system with the right directions. The event aspect of the system is great for what we need to with our association. What do you dislike? I believe customer service response time can be faster and more detailed. Not getting an answer 3-4 days later is a little unacceptable. Lets get better here! As they are talking in the general sessions about pictures or screenshots, it ...

Who are the Advanced Users?

What do you like best? I like that there was a day set aside for advanced users. What do you dislike? I dislike the lack of defining what an advanced user is. Recommendations to others considering the product: QuickBooks Online What problems are you solving with the product? What benefits have you realized? Data gathering, user ability/engagement