MemberSuite

Very happy with our AMS

What do you like best? Customer Service!! Ability to customize the software to our exact needs, innovation, always making improvements and looking at customers for ideas and solutions. What do you dislike? Had a few hiccups with the system a few months back but rectified it promptly. Recommendations to others considering the product: The customer service is outstanding. The owner is very personally invested in the success of the company, the employees, and the end-users. They ...

MemberSuite is a great value!

What do you like best? MemberSuite is a perfect solution for our association and a great value for the money. We just recently went live with the platform and have all our staff up to speed on how to use most of the features. The implementation team was very thorough in getting the platform set up for our specifications and taught us how to create custom fields and customize the customer records, so we can continue to customize the experience for our unique association needs. I would ...

Great AMS at a Reasonable Price

What do you like best? Full featured and a large number of modules to select from to customize it to our association. We transitioned to MemberSuite's AMS platform last July (2016) and have been going through the expected learning curve and activation of 14 modules over the last 10 months. The AMS platform is extensive and comprehensive and quite good on many levels. As we evaluated various AMS platforms over the course of a year (2015) we determined that MemberSuite was a really ...

Great System That Does it All

What do you like best? There are many things to like about Membersuite. The reporting function is excellent, and lets us pull all the data we need for making decisions about program development, marketing and member services. The customer portal gives our members and customers easy access to their accounts, and the ability to configure the system to our specific requirements is almost like having a customized system. It is the most comprehensive system our association has eveer used in my ...

Michelle Mora's MemberSuite Review

What do you like best? The support team is very responsive and is able to answer my questions in a very timely manner. The system is faster than when we first started four years ago. We also like working with our CSM, Julie. I'm impressed and excited about the upcoming enhancements to the system and feel that it will be more robust. It's nice to see how much the MemberSuite team is listening to our suggestions. What do you dislike? The customization can be a bottleneck when we have ...

Improving every day

What do you like best? MemberSuite gives their customers power over their data, and allows to configure to your needs. What do you dislike? Some of the field we want to edit are locked. Recommendations to others considering the product: Be open to changes in procedures and to not do things the way you've always done them. What problems are you solving with the product? What benefits have you realized? In our previous system, we were unable to track one of our programs, By ...

bright future with MemberSuite

What do you like best? Portal!! with MRP is on the way, it would be even better/efficient for users who can take advantage of MemberSuite. convenient to switch from console to portal for our staff. What do you dislike? requires too many clicks in MemberrSuite console to complete a process in the console. Recommendations to others considering the product: if you do not want to deal with high level technology by yourself, use MemberSuite. What problems are you solving with the ...

Strength and Usability: a Great Match

What do you like best? Our independent non-profit has institutional members and therefore required an association management system that could be structured to support those members, with flowdown of benefits for the individuals at those organizations. MemberSuite does that and so much more. We did not require any custom configuration during implementation or after. The customer support team is incredibly responsive and always willing to jump on a call to go over a feature or answer ...

Robust, Configurable and Extensible

What do you like best? MemberSuite is extremely extensible and easy to configure What do you dislike? The lack of updated and detailed documentation. What problems are you solving with the product? What benefits have you realized? MemberSuite is the only platform that could meet my client's financial reporting requirements. Since we moved to MemberSuite, my client has reported that financial reporting is less burdensome and more accurate. Membership renewals are also much easier ...

Great for Non-Profits!

What do you like best? I work primarily on the event side of MemberSuite, and so far I have had a great experience. All the information I need, plus email notifications are all in one spot, so it makes my life so much easier! What do you dislike? This is a very in-depth system, so at times it can become frustrating when you need to change things around. But once you get the hang of it, its actually not that bad. The one thing I still struggle with the most is when I have to create ...