MemberSuite

Great education

What do you like best? Learning about what is to come. All sessions were very useful What do you dislike? Would like to see more advanced user sessions What problems are you solving with the product? What benefits have you realized? always trying to improve

Reporting

What do you like best? I really enjoy the reporting dashboard and the option to create custom graphs and charts. What do you dislike? There's a discrepancy between the canned reports and the ones that we run on our own, so it seems that some data isn't being pulled. This can lead to uncertainty about the data we are using. What problems are you solving with the product? What benefits have you realized? The ability to create custom data charts is extremely helpful.

Good

What do you like best? All of our info is contained in one place What do you dislike? NOT IPAD COMPATIBLE WHAT THE WHAT???? make it compatible What problems are you solving with the product? What benefits have you realized? Sal has been awesome helping overcome issues

Great Engage conference

What do you like best? I am here a new customer to MemberSuite. Loved the reports session and all the hands on sessions. What do you dislike? I would liked the report session to be longer. What problems are you solving with the product? What benefits have you realized? none so far --- going live next week.

Great company

What do you like best? The staff are passionate, knowledgable and friendly. They are hardworking, have had to solve a lot of problems remotely and are very patient. What do you dislike? Its taken a long time to go live. This is my 2nd Engage and we still haven't gone live. Recommendations to others considering the product: Do your homework, break down all of your processes and get a clear picture of what you want. What problems are you solving with the product? What benefits ...

MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.

What do you like best? The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration. What do you dislike? The lack of a spreadsheet ...

Access and Adaptability Enabling

What do you like best? A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product. What do you dislike? MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what ...

Flexibility & Ease of Use All in One Package

What do you like best? The flexibility of the AMS is terrific and the open API fits our needs easily and quickly. We use MemberSuite to handle the management of a wide range of events. With the open API we can easily integrate our email marketing campaigns to drive registration for our events. What do you dislike? With a robust and flexible system at our fingertips comes an intricate weaving of software coding. While the ability to search records is phenomenal, it has taken a long ...

Great customer service

What do you like best? The people at MemberSuite are great to work with. They are patient with our many questions and take the time to explain their answers. I can count on a quick response when I submit a support ticket and I can always send an email to our Customer Success Manager for a quick question. What do you dislike? We've been with MemberSuite for about a year now and any issues we've had have been quickly addressed so at this time I have nothing I can think of that I really ...

Technology that makes us more efficient

What do you like best? Web-based platform allows for ease of access and positive end user experience What do you dislike? Lack of self-service support solutions. Access to recorded webinars on various functions ranging from simple to complex would cut down on our need to contact the Support Team. Glitches seem to be common but the support team works to make corrections quickly What problems are you solving with the product? What benefits have you realized? We have been able to ...