Melu Managed Live Chat Reviews in April 2025: User Ratings, Pros & Cons

"Brilliant service"

Describe the project or task Melu Managed Live Chat helped with: Melu helped us to attract new clients via the website What do you like best about Melu Managed Live Chat? Easy to implement. Friendly and very helpful staff What do you dislike about Melu Managed Live Chat? Nothing to dislike. Melu provides perfect service Recommendations to others considering Melu Managed Live Chat: I have discovered that live chats work. What problems is Melu Managed Live Chat solving and how is that ...

"Just Wills and Legal Services"

Describe the project or task Melu Managed Live Chat helped with: Having updated our website, we began using the services of Melu to manage our online inquiries via their live chat service. The response from our clients has been extremely positive, and the percentage of converted leads is fantastic and much better than before we used the live chat service. We are incredibly pleased and impressed with the service. What do you like best about Melu Managed Live Chat? The customer feedback is ...

"Great service provided"

Describe the project or task Melu Managed Live Chat helped with: Managing website chat What do you like best about Melu Managed Live Chat? Custom answers to FAQs, always generate referrals for you to chase for more complex questions, staff talking to clients remain professional What do you dislike about Melu Managed Live Chat? nothing - What problems is Melu Managed Live Chat solving and how is that benefiting you? allows us to have 24/7 chat to increase lead generation and create more ...

"Someone to engage with - real person"

Describe the project or task Melu Managed Live Chat helped with: Melu has provided an additional communication method for our existing clients and allowed prospects to answer specific questions that are answered by a human and not taken round in circles by a robot. It's a no brainer for any business looking to provide that personal touch. What do you like best about Melu Managed Live Chat? The genuine conversations that take place by the real chat people What do you dislike about Melu ...

"very personable service"

Describe the project or task Melu Managed Live Chat helped with: Live chat on website What do you like best about Melu Managed Live Chat? I am not a fan of chatbots at all and I don't know many people that disagree! to have a live person on the end of chat provides better service What do you dislike about Melu Managed Live Chat? I got a little confused on the setup. If everything could be included on one email that may help. Recommendations to others considering Melu Managed Live Chat: Get ...

"Great service from Melu"

Describe the project or task Melu Managed Live Chat helped with: Melu answer queries on our website. This has increased the conversions from our website by about 100%. What do you like best about Melu Managed Live Chat? Very responsive to queries. Great Service. What do you dislike about Melu Managed Live Chat? Nothing! You do need to obviously tell them what you want! Recommendations to others considering Melu Managed Live Chat: Try it out. Nothing to lose! What problems is Melu Managed ...

"Brilliant service"

Describe the project or task Melu Managed Live Chat helped with: Melu captures the customers that would slip away. What do you like best about Melu Managed Live Chat? Speed of lead and human intervention gives the customer confidence. What do you dislike about Melu Managed Live Chat? Nothing to dislike a great bunch of staff. Recommendations to others considering Melu Managed Live Chat: Give them ago as a no brainer. What problems is Melu Managed Live Chat solving and how is that benefiting ...

"Excellent product and service"

Describe the project or task Melu Managed Live Chat helped with: We use Melu Chat to provide initial answers to questions posed by visitors to our website and capture details of those visitors for us to follow up on directly. What do you like best about Melu Managed Live Chat? It's actual people providing the responses rather than a chatbot, so the interaction is more personable, and the visitors feel like they're chatting to a member of the team rather than a robot. We've certainly won ...

"Use Melu to free up time for more important aspects of business"

Describe the project or task Melu Managed Live Chat helped with: Melu offers a great Managed Live Chat Service for a great price. They have real operators manning live chat functions on your website. You don't have to be sitting at your desk ready to answer an inquiry or hope they fill in the 'out of office Web form'. A real person is always there on your website ready to help prospective customers and get you more leads. What do you like best about Melu Managed Live Chat? More and more ...

"Great live chat service for our website"

Describe the project or task Melu Managed Live Chat helped with: Melu ensures that we don't miss any new enquiries or opportunities from our website. We don't have a dedicated team that can monitor the website and respond to live chats in real-time, which has resulted in us missing new enquiries and business opportunities in the past. Since using Melu Managed Live Chat on our website, we have been able to capture those extra enquiries that would have otherwise been missed. What do you like ...