Melu Managed Live Chat Reviews in April 2025: User Ratings, Pros & Cons

"Great company to work with"

Describe the project or task Melu Managed Live Chat helped with: Melu provide a live chat team 24 hours a day on our website. What do you like best about Melu Managed Live Chat? They are polite, efficient and always willing to learn. What do you dislike about Melu Managed Live Chat? I cannot find anything to dislike, if we ever have an issue I point it out, they correct it and we improve our live chat experience in doing so. What problems is Melu Managed Live Chat solving and how is that ...

"Very professional service"

Describe the project or task Melu Managed Live Chat helped with: We use Melu for our online chat function, and their system works well. They have been happy to discuss ways in which customers may better interact with the service. I have been very impressed. What do you like best about Melu Managed Live Chat? The team's adaptability to trying new things. What do you dislike about Melu Managed Live Chat? Not Applicable, Melu have provided a good service. What problems is Melu Managed Live ...

"Great service from the team at Melu"

Describe the project or task Melu Managed Live Chat helped with: Melu have been providing us with leads generated from visitors to our website. It is a great service and has provided us with additional revenue for our business, which pays for itself. If you are looking for more customers and clients, then having Melu live chat installed on your website is well worth the investment. What do you like best about Melu Managed Live Chat? Having a genuine person respond to the enquiries rather ...

"A must for your website!"

Describe the project or task Melu Managed Live Chat helped with: We hired Melu to manage our website chat, particularly out of hours. This has led to some very good leads that we might not otherwise have gained. What do you like best about Melu Managed Live Chat? That we don't have to worry about being responsive out of hours. Melu will answer the questions they can and get the details of the client so we can follow up in office hours. What do you dislike about Melu Managed Live ...

"The best way to gain proper leads from your website"

Describe the project or task Melu Managed Live Chat helped with: Melu do our chat function on our website 24/7 with actual human beings - very professional service with great leads generated. All enquiries are dealt with immediately a very impressive service - thank you Melu! What do you like best about Melu Managed Live Chat? The fact that actual human beings reply to the chat function live. This adds real value and authenticity to our brand and business What do you dislike about Melu ...

"Valued Service"

Describe the project or task Melu Managed Live Chat helped with: Setting up live chat on the website, fielding customer inquiries. Answering questions where possible and passing relevant leads What do you like best about Melu Managed Live Chat? The time saved by our staff not having to field general inquiries, so that they can concentrate on prospect clients What do you dislike about Melu Managed Live Chat? It does take a little work to make sure the guys have the right answers but its well ...

"Very effective product, team are great to deal with - highly recommend!"

Describe the project or task Melu Managed Live Chat helped with: Melu provides visitors to our site with a direct resoonse to their enquiry without them having to scale the site. It saves our clients time, meanwhile provides direct qualified enquiries to our sales team who can pick up the conversation with the right information. What do you like best about Melu Managed Live Chat? It's efficient, insightful, and effective! Good reporting, the team provides a real-life connection as opposed ...

"Simple Upgrade. Huge Impact."

Describe the project or task Melu Managed Live Chat helped with: We are 40-year-old family law and estate planning mid-sized law firm in Portland, Oregon. We wanted to provide our clients and potential clients with a way to communicate with us outside of business hours. What do you like best about Melu Managed Live Chat? Implementing Melu Managed Live Chat was made easy by the staff assisting with writing the FAQs. Our clients and potential clients now have the ability to speak with a live ...

"A great value-add service for Clients!"

Describe the project or task Melu Managed Live Chat helped with: Provided a live chat service for website visitors What do you like best about Melu Managed Live Chat? The service provided out-of-hours help and support for clients and a means to acquire additional leads. What do you dislike about Melu Managed Live Chat? Unfortunately, no leads have yet gone on to convert into sales. What problems is Melu Managed Live Chat solving and how is that benefiting you? Melu Chat means when we can't ...

"Meluchat Messaging Service"

Describe the project or task Melu Managed Live Chat helped with: Website chat system What do you like best about Melu Managed Live Chat? The owner is very responsive to queries and feedback What do you dislike about Melu Managed Live Chat? The chat team do not always remember to follow our instructions What problems is Melu Managed Live Chat solving and how is that benefiting you? Many people visiting the website want simple answers to general questions - the chat system saves us time by ...