Meltwater Reviews in January 2025: User Ratings, Pros & Cons

"Top Analytics Solution for PR and Media Coverage"

What do you like best about Meltwater? Meltwater has a great user experience and caters to all skill levels. It's really easy to get set up and started and they have a massive library of training to answer all of your questions and enhance your use of the tool. As you get settled in you can keep learning and they do a great job of improving the tool with new features as the market fluctuates and new technology is available. What do you dislike about Meltwater? It's an expensive tool, but I ...

"Excellent program for all your Social Media and News."

What do you like best about Meltwater? That I can post all my social media at one time and that I can schedule everything out for an entire month or more. I also like the analytics. What do you dislike about Meltwater? That you removed the link button option (Paper Clip Icon) and now you have to add the web link in the body of the content. It doesn't always work. In fact, it hardly ever works. :( Recommendations to others considering Meltwater: It is a better option for other programs I ...

"Super seamless user experience and very personalized access to a lot of insightful consumer data"

What do you like best about Meltwater? The ability to track current conversations around the content our customers are consuming - and get real reactions from them to our campaigns. What do you dislike about Meltwater? The monitoring of content in portuguese can be a little challenging, but the Meltwater team is always available to provide timely support when needed. What problems is Meltwater solving and how is that benefiting you? They are allowing us to remain more relavant because we ...

"Reliable tool that empowers all communicators, and only get's better with age!"

What do you like best about Meltwater? It's continued improvements, new features and evolving applications stays up to date with the needs of communicators. What do you dislike about Meltwater? Not much, I would say it is my favourite tool for use within my line of work. Where it could improve would be to increase global coverage from markets outside if North America + UK. What problems is Meltwater solving and how is that benefiting you? It's cutting down time significantly by compiling ...

"Very helpful platform and great support team"

What do you like best about Meltwater? How versitile it is allowing to monitor a complete PR campaign What do you dislike about Meltwater? It is not very customisable in terms of uploading your own coverage and downloading spesfic data What problems is Meltwater solving and how is that benefiting you? Saving time and picking up missing searces

"Fantastic tool for PR and External Comms professionals"

What do you like best about Meltwater? I was introduced to Meltwater when I began my most recent role on a corporate comms team, and it's hard to believe there was a time I didn't use it. Its Newswire tool is incredibly helpful and makes drafting and sending press releases to the media a breeze. I also like that you can search up journalists and contact them directly through the app. Its analytics function is also excellent, and we use it regularly to help track our metrics (the fact that ...

"Good client service"

What do you like best about Meltwater? I appreciate the speed and thoroughness of the client servicing team. Product is also user friendly for top level bencmarking What do you dislike about Meltwater? Figures and analytics may not be the most comprehensive at times. I will still require another analytical platform to cross-check and double confirm data. Onboarding process was too intensive on top of my normal workload What problems is Meltwater solving and how is that benefiting ...

"For me I'd one of the best social listening tools I've use."

What do you like best about Meltwater? The advance search. Is the function I most use for my work, it's very easy to understand and helps me to understand market targets. What do you dislike about Meltwater? The high cost of API access. That must be include with the normal subscription. What problems is Meltwater solving and how is that benefiting you? Understand the market.

"Meltwater has exceeded our expectations!"

What do you like best about Meltwater? The platform is very intuitive and easy to use. It surpassed our expectations because we acquired it for a specific project, and upon discovering all that we could achieve with it, it motivated us to create a new branch of business within our agency to cover everything related to social listening and sentiment analysis in different fields. Additionally, the customer service has always been very attentive and supportive. We highly recommend it and hope ...

"I'm very satisfied with all the tools that I have used into the Meltwater platform"

What do you like best about Meltwater? It's super easy to use it and helpful to create all the reports I need. What do you dislike about Meltwater? Sometimes we have found some mistakes in dating and also we cannot connected an Instagram account las time. What problems is Meltwater solving and how is that benefiting you? Hearing the different voices on social media, making good reports to our clients, easy to follow the tendencies...