Transforming customer experience through advanced AI technology.
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Medallia Experience Cloud offers custom pricing plan
Medallia Customer Experience is a highly valuable tool for businesses looking to gain deep insights into their customer feedback. The platform excels in providing comprehensive analytics and user-friendly dashboards, allowing for detailed tracking of customer sentiment and trends. Users appreciate the robust customization options that cater to various survey, ...Read more
Valuable insights provided by Medallia help diagnose site wins and areas for improvement, thus enhancing performance.
Extensive customization options allow tailoring of surveys, reports, and dashboards to meet specific business needs.
Easy navigation and state-of-the-art dashboard make Medallia user-friendly and helpful in addressing customer complaints.
Comprehensive platform for analyzing experience data at macro and micro levels, offering end-to-end survey creation and deployment tracking.
Learning curve associated with using Medallia, although it becomes easier with more usage.
Dependency on third-party assistance for configuration can be challenging and time-consuming.
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GR
Gayle R
03/06/22
"Customer experience tracking"
What do you like best about Medallia Customer Experience? Medallia makes it possible to collect input directly from the customer but also provides analytics so that we can get an overall picture of areas of success as well as areas that need improvement What do you dislike about Medallia Customer Experience? Some results give an inaccurate or incomplete picture of the customer experience bc of questions not customized to our business What problems is Medallia Customer Experience solving and ...
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AU
Anonymous User
12/19/21
"A great survey platform"
What do you like best about Medallia Customer Experience? I enjoy how user friendly and state of the art the dashboard is What do you dislike about Medallia Customer Experience? There are certain limitations being part of a b2b team who works on medallia to launch surveys for our agencies What problems is Medallia Customer Experience solving and how is that benefiting you? We're using the platform to gain insight into our relationship with our clients and our work performance
CG
Christina G
12/02/21
"Great program to keep your customers happy."
What do you like best about Medallia Customer Experience? Very easy to navigate & helpful in answering guest/customer complaints. I love the word bubbles. I also love the pre written apologies that I can make my own. What do you dislike about Medallia Customer Experience? Sometimes I get complaints that don't belong to our business. Not sure how that happens, but it does. It would be better if it only tracked my business. Recommendations to others considering Medallia Customer ...
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AU
Anonymous User
10/19/21
"Medallia "
What do you like best about Medallia Customer Experience? Medallia is very great to work with. They have lots of experience and bring great ideas to the table and their implementation is strong! What do you dislike about Medallia Customer Experience? There is very little I dislike, Medallia is a great company! What problems is Medallia Customer Experience solving and how is that benefiting you? We are able to gather customer feedback and find areas that we need to improve in the business. ...
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AU
Anonymous User
10/19/21
"Great Survey Tracking Software"
What do you like best about Medallia Customer Experience? The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be. What do you dislike about Medallia Customer Experience? I dislike that it's not as "smart" as it should be. It's supposed to go through the review and look for keywords, and it does different things based on the keywords it finds- it does elaborate things like word clouds or ...
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