Medallia Experience Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Customer experience tracking"

What do you like best about Medallia Customer Experience? Medallia makes it possible to collect input directly from the customer but also provides analytics so that we can get an overall picture of areas of success as well as areas that need improvement What do you dislike about Medallia Customer Experience? Some results give an inaccurate or incomplete picture of the customer experience bc of questions not customized to our business What problems is Medallia Customer Experience solving and ...

"A great survey platform"

What do you like best about Medallia Customer Experience? I enjoy how user friendly and state of the art the dashboard is What do you dislike about Medallia Customer Experience? There are certain limitations being part of a b2b team who works on medallia to launch surveys for our agencies What problems is Medallia Customer Experience solving and how is that benefiting you? We're using the platform to gain insight into our relationship with our clients and our work performance

"Great program to keep your customers happy."

What do you like best about Medallia Customer Experience? Very easy to navigate & helpful in answering guest/customer complaints. I love the word bubbles. I also love the pre written apologies that I can make my own. What do you dislike about Medallia Customer Experience? Sometimes I get complaints that don't belong to our business. Not sure how that happens, but it does. It would be better if it only tracked my business. Recommendations to others considering Medallia Customer ...

"Medallia "

What do you like best about Medallia Customer Experience? Medallia is very great to work with. They have lots of experience and bring great ideas to the table and their implementation is strong! What do you dislike about Medallia Customer Experience? There is very little I dislike, Medallia is a great company! What problems is Medallia Customer Experience solving and how is that benefiting you? We are able to gather customer feedback and find areas that we need to improve in the business. ...

"Great Survey Tracking Software"

What do you like best about Medallia Customer Experience? The interface is fairly easy to use. Sometimes it's not as intuitive as it should be and it seems that some of the tracking isn't as robust as it should be. What do you dislike about Medallia Customer Experience? I dislike that it's not as "smart" as it should be. It's supposed to go through the review and look for keywords, and it does different things based on the keywords it finds- it does elaborate things like word clouds or ...