Medallia Experience Cloud Reviews in February 2025: User Ratings, Pros & Cons

"Medallia - Review"

What do you like best about Medallia Customer Experience? Accomplishes what you want it to. The UI is easy to track and the dashboards convey information well. What do you dislike about Medallia Customer Experience? Needs more or better interface for exporting or collaborating to outside data analytics What problems is Medallia Customer Experience solving and how is that benefiting you? We need this to track customer experience from our appointment

"Robust CSAT Collection"

What do you like best about Medallia Customer Experience? There is a lot of data aggregated based on customer experience and CSAT. This can be done for multiple aspects of your business as well. What do you dislike about Medallia Customer Experience? Although the data being provided is robust, it can be an expensive solution to retrieve what is ultimately relatively simple data to collect. What problems is Medallia Customer Experience solving and how is that benefiting you? We want to ...

"Knowledgeable team"

What do you like best about Medallia Customer Experience? flexibility of the team wa s an important aspect for s moving the survey through specific to BankNewport What do you dislike about Medallia Customer Experience? all is working well, I can't really say there is anything I did not like What problems is Medallia Customer Experience solving and how is that benefiting you? Gaining customer insight is a reportable way with excellent dashboards

"Great for collecting voice of customers"

What do you like best about Medallia Customer Experience? I like the way that they collected in real time the most value voice of customer and how they integrate the responses in touchpoints and journey mapping in order to get users feedback. What do you dislike about Medallia Customer Experience? The customer support, I believe they could be better in customer support because a lot of our business as usual require being in touch with a platform expert and the support is not efficient What ...

"Changes without advised"

What do you like best about Medallia Customer Experience? The dashboard is easy to navegate in, I like the way they present the icons in every department. The reports are easy to download in the format you like the must. What do you dislike about Medallia Customer Experience? The reports are not complete, the data in the analytics, and the departament overview is wrong data that doesn't match. The feedback is not detailed, the comments are shown in general, not in specific. What problems is ...

"disappointment"

What do you like best about Medallia Customer Experience? I see only downsides. They do surveys for Citi business and are lousy at it. What do you dislike about Medallia Customer Experience? They can't even design proper survey for Citi What problems is Medallia Customer Experience solving and how is that benefiting you? Just downsides

"Awesome Tool!"

What do you like best about Medallia Customer Experience? It is very easy to navigate. It enables employees to gauge their interaction with their customers and can easily monitor their performance in providing exemplary customer satisfaction. What do you dislike about Medallia Customer Experience? I do not think I have anything to dislike. It works perfectly for me. What problems is Medallia Customer Experience solving and how is that benefiting you? Medallia enables us to gather our ...

"Medallia review"

What do you like best about Medallia Customer Experience? Insights about top 5 topic customers talk positively. Improvement areas. Criteria set for rankings. Profiling of customers . Incorporation of all reviews sites to single page What do you dislike about Medallia Customer Experience? Scores of 7/8 should be neutral. Removal of unfair reviews is very difficult. Surveys getting stuck at times. Alert closure time should be increased to 72 hrs. A review should be marked as genuine or not ...

"Quality Survey Option"

What do you like best about Medallia Customer Experience? Medallia is a great resource for gauging how your service is being received by your clientele. I have found the program to be useful in a wide assortment of scenarios and we have found that it works well with Salesforce, which was a major concern. What do you dislike about Medallia Customer Experience? One issue that we ran into, and I am hoping they have since fixed, is that they were reusing ID numbers when dealing with surveys. ...

"Medallia Review"

What do you like best about Medallia Customer Experience? Digital Surveys and retail surveys creation. NPS What do you dislike about Medallia Customer Experience? Creating different project for every new brand What problems is Medallia Customer Experience solving and how is that benefiting you? NPS Scoring Close the Loop process