Marchex Reviews in December 2024: User Ratings, Pros & Cons

"John Brady Reviw"

What do you like best about Marchex? Great customer service The team always provides important insight What do you dislike about Marchex? Nothing. The entire Marchex Team is very helpful What problems is Marchex solving and how is that benefiting you? How to maximize every phone call

"First Class Customer Support - Very Responsive!"

What do you like best about Marchex? Jaclyn Coleman goes out of her way to help! What do you dislike about Marchex? I would like to see the failed calls and Lead call success rate linked up with the Dealer's CRM or Drive Growth by Sales Consultant. Then put it on a spreadsheet by dealer, district and zone What problems is Marchex solving and how is that benefiting you? Dealer analysis before making a dealer visit. Very Helpful!

"We have had always had our questions or concerns taken care of, always good to work with."

What do you like best about Marchex? It helps our customers to know that the program is working to be able to see their results What do you dislike about Marchex? We have not had any downside which is why we have stayed with Marchex for so long. I do know that sometimes your customer service is not as helpful as the tech team. What problems is Marchex solving and how is that benefiting you? Letting our customers know the calls they are getting.

"Review of MarchEX"

What do you like best about Marchex? Simplicity of the whole process start to finish What do you dislike about Marchex? nothing, everything was super user-friendly and i feel confident to use after one onboarding call What problems is Marchex solving and how is that benefiting you? Tracking phone numbers and lead list

"Excellent reporting and customer service"

What do you like best about Marchex? Excellent reporting and easy access online. What do you dislike about Marchex? After having worked with them for many years I do not have any complaints. There is no downside. What problems is Marchex solving and how is that benefiting you? Marchex reporting is critical in proving the value of the media campaigns we place for our clients

"Highly Recommend Marchex"

What do you like best about Marchex? It's easy to use and setting up campaigns is not complicated. What do you dislike about Marchex? I can't say there is anything I dislike. What problems is Marchex solving and how is that benefiting you? It is helping us to see what print/eBlasts/direct mailers are working

"Marchex has handled all of our call tracking needs perfectly."

What do you like best about Marchex? I appreciate how friendly and helpful the staff has been over the many years. Whenever we have had a question or needed support they have jumped right into getting a resolution. What do you dislike about Marchex? I don't really have anything to say about why I dislike Marchex. What problems is Marchex solving and how is that benefiting you? They are bettering their digital call tracking which is the way our company is moving.

"Efficient and easy to read call tracking records"

What do you like best about Marchex? The ease of working with their call tracking system. I have used others and they were difficult to track calls, What do you dislike about Marchex? To be honest, I truly cannot think of anything, That is why I chose Marchex over the others I had used previously What problems is Marchex solving and how is that benefiting you? We are in the consumer direct mail magazines and we were able to track our clients response from their ads to see how they were ...

"Excellent Services"

What do you like best about Marchex? What I like most is the ability to review incoming phone calls. Additionally, the dashboard is very user-friendly. What do you dislike about Marchex? On rare occasions, the calls are not available for review. What problems is Marchex solving and how is that benefiting you? Reviewing the calls has eliminated a lot of "he said she said."

"Excellent call tracking service"

What do you like best about Marchex? Marchex has a simple interface with advanced functionality that makes it easy to request numbers, program ad campaigns, monitor results. What do you dislike about Marchex? I have no complaints or dislikes. Marchex is the best call tracking service I've used in my career. Recommendations to others considering Marchex: Compare Marchex to its competitors, and you'll see that, hands down, it beats them in most categories. What problems is Marchex solving and ...