ManyChat Reviews in April 2025: User Ratings, Pros & Cons

Amazing Service It's a programme i…

Amazing Service It's a programme i don't know where i'd be without!

Time saving, affordable, and making more sales!

Many chat makes it so easy and affordable to get digital products straight to the direct messages of my clients. My sales have increased and I am spending 1/3 of what I used to spend on email marketing. It is such a helpful piece of technology. I save HOURS of time that I would be spending sending DMs to clients!

Long time user honest review. @dericsells

I honestly can't understand why the reviews are low. If you know how to use it, which I've been doing so for about 4 to 5 years across both facebook and most recently Instagram, its an invaluable tool. The new AI stuff is game changing. My only gripe is they are openly advertising the way I use it w/ the comment keyword to dm automation lol. but great company.

Sooo good! BUT

Sooo good! It's so helpful for my business. I saved my VA's time having to get back to the people in my DMs one by one, so she can focus on other tasks that help my business. But I wish there was an automation that sends a message to my new followers, even if there is no prior contact yet... There are also quite a number of things I'm not happy with--restrictions like not being able to send a more dynamic message as a "Send to Comment Reply" and the issue of when the messages get ...

Sooo good! BUT

Sooo good! It's so helpful for my business. I saved my VA's time having to get back to the people in my DMs one by one, so she can focus on other tasks that help my business. But I wish there was an automation that sends a message to my new followers, even if there is no prior contact yet... There are also quite a number of things I'm not happy with--restrictions like not being able to send a more dynamic message as a "Send to Comment Reply" and the issue of when the messages get ...

It's a great tool but training needs improvement.

It's a great tool, but the education around it is really poor. Outdated content, not easy to understand. I'm only doing basic things because I can't figure out how to put together some (what I feel should be basic and popular) automations. I'm definitely not a novice when it comes to using software tools, nor an idiot, but the training videos just don't line up the dots enough. I like the Many Chat summit with insights from others using it but again, I find it very "this is what it can do ...

Good and bad

1. The automations are great when they work. I’m experiencing issues with buttons not working in messages which means I need to manually intervene. 2. Training videos are out of date ajd have been promised to be updated for several months yet still waiting. 3. Customer service takes on average a week to get a reply. There is no live chat function and generally the support is lacking and a real problem they need to address.

Better media control

WhatsApp should be able to send GIFS and STICKERS, also be able to read voice messages. I've heard other chatbot platforms do that. Thanks

Lots of outages & no rhyme or reason to automations stopping working

Too many outages & automations just stop working randomly. They also have no way of backing up contacts information other than their ID # & they need an analytics tracking dashboard

An incredible product. Non-existant customer services.

An incredible product with non-existent customer service. When it works, it is a dream. When things break you will be lucky if you get a reply from anyone