ManageEngine ServiceDesk Plus Reviews in April 2025: User Ratings, Pros & Cons

Help desk that helps

What do you like best? It's easy to use and easy to setup and add new users. The dashboard is pretty handy too for quick look at requests What do you dislike? Not being able to change users passwords Recommendations to others considering the product Great product, fluid to use What business problems are you solving with the product? What benefits have you realized? Its cheaper than other systems used in the past. Easy to set up and has great ease os use for users

Appropriate Incident management Solution For A Medium-Sized Organization

What do you like best? I like the options and customization it offers, despite it not being too intuitive to implement them. Also am very interested in the auto technician assignment and rule engine What do you dislike? Its licencing model as it stops working when the licence for the product expired,it should at least allow a single technician without licence Recommendations to others considering the product You need smart and adaptable technicians to fully utilize this application. ...

ITIL-Ready Help Desk solution for your environment

What do you like best? Its powerful integration with IT management apps , smart automation and extensive report capabilities What do you dislike? Its licencing model as the product itself stopped working once the licence is expired Recommendations to others considering the product Its is one of the great incident management tool for your enterprise, needs improvement in the licencing model What business problems are you solving with the product? What benefits have you realized? ...

review ServiceDesk Plus Professional

What do you like best? Very easy to install and immediately you will have, ticketing tool, with problem change asset and knowledge management. Cheaper then other product and can expand its functionality using Python, java to run customized scripts and automate processes. You can integrate with Desktop central and automate account creation in AD. You can integrate with ME analytics and manage KPI What do you dislike? it doesn't have release management, OLA management, major incident ...

Best Ticketing system with ease of setup and administration

What do you like best? Product is easy to use and setup was a breeze. We have both standard edition and enterprise edition. What do you dislike? Not much to dislike. It does what it says it does. Recommendations to others considering the product Don't delay your purchase of this product. I have recommended this to others and have only had positive feedback. What business problems are you solving with the product? What benefits have you realized? Once you enter in solutions, it ...

ManageEngine ServiceDesk Plus Review

What do you like best? We have a ticketing system now! It's nice to have a central location for users to email and have it automatically generate tickets. I think the end users appreciate having an interface where they can see the status of issues that they've raised. What do you dislike? Not terribly intuitive. Need HTML email! My boss doesn't like the interface. Says that it's too busy and that it's just "too much". It would be nice if the automatic emails that get generated were a ...

ManageEngine Review

What do you like best? I like that it is so detailed and updates you when there are changes to your tickets. What do you dislike? I sometimes get irritated at how long it takes me to put a ticket in (all of the different questions I must answer that aren't relevant to my helpdesk ticket. What business problems are you solving with the product? What benefits have you realized? We are improving customer service through using ManageEngine to keep in better contact with customers and ...

BEST INCIDENT MANAGEMENT APPLICATION

What do you like best? Technician 2, text and email feature.... What do you dislike? Overdue requests don't reclassify after severity reduction Recommendations to others considering the product Easy to use for internal and external incident tracking. What business problems are you solving with the product? What benefits have you realized? Incident tracking.

ManageEngine - Service Desk Plus

What do you like best? We utilise ManageEngine - Service Desk Plus not only within the IT department but also across the wider business. We find it a flexible tool to be able to log, track, maintain and report on incidents and issues. It has a clean look & feel and is very intuitive. Also when we have a technical issue we get a good response from the ManageEngine support team with a remote session quickly established if required We are currently looking at their cloud based ...

Good Servicedesk software with many features

What do you like best? Good ticketing system that covers all bases and is customization some what. What do you dislike? Terrible update process. If you run out of license time, it is a huge pain in the butt to upgrade and get the database on the same level. Expect day of downtime for your techs. Also user responses when resolved closed/are bit confusing when sent to email. Doesnt have handling for tech to respond from their own email to a ticket, this would be a wonderful feature. ...