ManageEngine ServiceDesk Plus Reviews in April 2025: User Ratings, Pros & Cons

ASC ManageEngine Review

What do you like best? Its a simple enterprise product to utilize with many modules to enhance the experience and use of ServiceDesk. What do you dislike? The reporting could enhanced to provide greater analysis with little time to create. Recommendations to others considering the product Its a cost effective solution that is easy to implement without the analysis required to assess & obtain a help desk system. What business problems are you solving with the product? What benefits ...

Procs and Cons of Manage Engineen Ticketing System

What do you like best? I like the simplecity of the icons and user friendly website. Usefull functionalities and fast ticket projection. I like as well the customazition of reports and sla projections. What do you dislike? The availablity and recovery of the service once the ticketing system went down or slow loading when we accessing the ticketing system. Recommendations to others considering the product Webapp and mobile app both are great that you can miximize your ...

Surprise Surprise

What do you like best? Integration with both ticketing, solutions and assets. It is an all inclusive ITL product that I would highly recommend. As long as presets and training is provided for end users who will be using it, this program is amazing. What do you dislike? The initial set up of the system does take a lot of diligence and time but this is not necessarily a bad thing if you want to get things right and organized. Recommendations to others considering the product ...

Decent full featured help desk software

What do you like best? Being able to manage my tickets, peruse open tickets and creating tickets in a straightforward manner. I can also search for past tickets and in our setup, be able to utilize the assets tab to search for assets throughout campus that we have installed. What do you dislike? Too many clicks to get to where we need to go to. The search function, while much needed is also in bad need for a revamp as keyword bring too much generalization. No inbuilt chat function in ...

Service Desk Plus

What do you like best? The only thing that I would say is good about Service Desk Plus is the speed of the application. One thing that is good about Service Desk Plus is the ability to import asset tracking into the system What do you dislike? There are many features I think could be improves upon, I am biased because the previous ticket system had everything we needed but it was slow and crash constantly. We also couldn't import assets into the system for tracking, Recommendations to ...

Favorite Help Desk Management Software

What do you like best? I love that Service Desk is more than just ticket management. It allows you to manage users, inventory, and projects. So I'd say one thing that I like the best about this is that the fact that it's multi-functional in it's use. It's extremely easy to use and integrates with Active Directory which is a huge plus. The ability to email from the application or from Outlook for instance and track correspondence is a nice feature as well. Overall I'm very happy with this ...

Used for 5+ Years

What do you like best? I like the ability to have automatically assigned Tickets. It's easy to create reports that provide information on all parts of a ticket. As an engineer it is incredibly easy to see what tickets have been assigned to yourself so easily work towards them as well as the amount of time you have already applied to the tickets. What do you dislike? It takes a lot of effort to actually setup ManageEngine SD to use it's full capacity and we are still setting it up ...

Great service desk

What do you like best? ManageEngine is easy to use. Easy to customize. Okay reporting What do you dislike? There isn't much to dislike. Simple interface. Recommendations to others considering the product As long as you are not a very large enterprise, ManageEngine is a very slick ticketing system. Easy to use and implement. What business problems are you solving with the product? What benefits have you realized? ManageEngine Allowed us to implement an easy solution for a service ...

ManageEngine ServiceDesk Plus 9.3 Enterprise

What do you like best? The tool is relatively easy to set up and does not necessarily require external consulting. What do you dislike? Because it is a standard tool, it is sometimes difficult to get customized features, or it takes long before the features become available. Recommendations to others considering the product Making sure you understand which part of the setup is system wide, because it might be hard to change that later, without having a major impact for all teams ...

ServiceDesk Plus

What do you like best? ManageEngine provides frequent updates and enhancements to ServiceDesk Plus. They also publish a "roadmap" so you can see what enhancements they are working on. It is fast, intuitive, and provides a broad collection of tools to manage all aspects of the help desk. This includes template-driven ticket creation, asset management, change management, solution database, PO tracking, built-in help desk satisfaction survey, as well as support for project tracking. What do ...