ManageEngine ServiceDesk Plus Reviews in April 2025: User Ratings, Pros & Cons

ManageEngine ServiceDesk Plus Help Desk

ManageEngine ServiceDesk plus best ticketing system solution

What do you like best? I like working with ManageEngine ServiceDesk plus as it the best solution for ticketing system, It cover all your need to fit in your working environment. I'm using it since 5 years, and i can say clearly it is powerful software for the tickting sytem, it contain asset discovery, projects, task, technicians, requester, work flow, change managment, and email notification. And this not all the feature it has more than this, i recommend it very much to replace any ...

Easy to use, Fantastic Asset Management, Easy to create rules for ITIL

What do you like best? I love the Asset Management and Ticketing software. It is easy to associate an asset with a ticket as well as be able to connect to the user to fix any issues they may be having. Its a once stop shop for your IT ticketing needs. What do you dislike? They have yet to be able to connect to Slack which has become one of the most used communication software within business. The customer service is sometimes lacking as well and hard to reach them. Recommendations to ...

ManageEngine ServiceDesk Plus is a cost-effective helpdesk solution

What do you like best? Excellent helpdesk management software, even at the free tier. Its integration with other ManageEngine products lets you tailor the software to your exact needs. What do you dislike? The newer versions tend to be more resource-intensive on the web client side of things. What business problems are you solving with the product? What benefits have you realized? We needed a way to track our helpdesk issues, and ServiceDesk Plus is much easier to use and manage ...

ManageEngine ServiceDesk Plus Help Desk

What do you like best? it is simple to use and very User friendly What do you dislike? Nothing. This software is used a lot by our organization Recommendations to others considering the product It is easy to setup and for your users to use. it keeps track of all your issues and lets you run reports on these issues What business problems are you solving with the product? What benefits have you realized? We are using it to keep track of IT Issues and other various issues.

Simple yet effective ticketing and change management system

What do you like best? It integrates tickets, change management, and purchases all in one place and allows end users an easy way to enter help tickets What do you dislike? You can not delete or edit replies to tickets if there are mistakes. Sometimes has other quirks, but nothing that has been major. What business problems are you solving with the product? What benefits have you realized? Help desk tickets, change management, and purchase order tracking

Simple Ticketing service

What do you like best? We use ManageEngine for our I.T. Ticketing. It allows us to customize the ticket for a simple user friendly experience for the client. Where they can submit exactly which applications is giving them issues. As well as letting us know whether or not the internet is giving them problems. It seems to be a fairly stable application. We keep it updated and the recent patches are stable. What do you dislike? The only thing I would say I dislike about it, is that any ...

Convenient, user friendly, highly recommended

What do you like best? If I have IT problems, I could easily access servicedesk plush. Type out my problems and submit with ease. I can then get back to work. Highly recommended. What do you dislike? The interface is minimum, looks a bit outdated Recommendations to others considering the product I would recommend it. Anything that helps me get back to work sooner while allowing me to access IT support if I have any computer problems is a strong recommendation in my book. What ...

Help Desk and Service Desk Loaded with Features

What do you like best? The software is really smart. It is easy to pull information on scanned assets and see a quick summary. It is easy to see the history of an asset and what types of tickets have been created related to that asset. The software allows for a lot of customization. This helps cater the program to fit your own individual needs. What do you dislike? Since we are a small IT team, the product can also have too many features that make simple things seem like a daunting ...

A very easy to setup and deploy yet efficient and effective ITIL based service support desk

What do you like best? ManageEngine Service Support Desk is very easy to setup and deploy, as it offers out of box ITIL based workflows that can be adopted by any organization with little changes. Also it is very easy to develop workflows and implement ITIL practices as per your organization requirements. What do you dislike? There are some limitations like you cannot remove some fields in templates using drag and drop, some workflows are built in and its not easy to modify them. But ...