ManageEngine ServiceDesk Plus Reviews in April 2025: User Ratings, Pros & Cons

A comprehensive review of ManageEngine ServiceDesk

PROS & CONS What are the best aspects of this product? ManageEngine ServiceDesk is an economical yet feature-rich ticketing management system that integrates asset management and knowledge management. It is easy to deal with from the get-go. It is also flexible, as you can extend its capabilities using Python and Java. What's more, it can connect with Active Directory. With such extensibility and integration, its processes can be automated. What aspects are problematic or could work ...

Makes our support management easier

PROS & CONS What are the best aspects of this product? We signed the highest tier version of ManageEngine ServiceDesk but it was not for us. It was too complex and there were too many features that we did know what to do with. However, because of the intuitiveness of the platform, we were able to find workarounds or learned how to utilize them eventually. The fact that everything is centralized is really helpful for us. Plus, there are numerous data collection options available for ...

New Helpdesk App for Faithbridge

ServiceDesk

What do you like best? The ticket management system is fantastic and also boasts inbuilt asset management. What do you dislike? The UI is very busy and has a lot going on, could be trimmed down for optimal experience. What problems are you solving with the product? What benefits have you realized? We use it as a helpdesk and ticket logging system for technical issues.

ServiceDesk

What do you like best? The ticket management system is fantastic and also boasts inbuilt asset management. What do you dislike? The UI is very busy and has a lot going on, could be trimmed down for optimal experience. Show More What problems are you solving with the product? What benefits have you realized? We use it as a helpdesk and ticket logging system for technical issues.

The best ticket management software

PROS & CONS What are the best aspects of this product? The platform is the best ticketing solution I have ever used. From the setup and implementation to the use and support, we are very satisfied. Our company has been using this for over five years nows and I can say that it has everything we need. It assists us in managing projects and tasks, overseeing our technicians, enabling end-users, and supervising the workflow. There are more features that make this platform very robust so it ...

A complete ticketing solution

PROS & CONS What are the best aspects of this product? Our organization has found an end-to-end solution to our ticketing concerns with ManageEngine ServiceDesk. It is not just beneficial to the ones resolving tickets but it is also helpful to end users, as it enables them to check whether all their submitted tickets have been resolved and closed. More than that, the software makes us efficient and productive because of the work timer. What aspects are problematic or could work ...

Smartness with service desk plus

What do you like best? Manageengine service desk plus is a complere IT solution with a lots of great features that gell with your organization. Manageengine can be customized as per your organization needs. I have tried a lots of helpdesk software but that one is awesome What do you dislike? Simply say no to dislike... Its best and toper software in IT helpdesk industry Show More Recommendations to others considering the product: Recommended for best operational result's ...

All about ManageEngine ServiceDesk

PROS & CONS What are the best aspects of this product? This software keeps its customers informed regarding updates and future upgrades. We can see all this in the roadmap published online so we can look forward to them. Aside from that, we like how everything runs smoothly: from the ticket submission to the solution database. Other features like change management and asset management are also a definite plus because they allow us to oversee a myriad of things from a single platform. ...

My experience using ManageEngine ServiceDesk

PROS & CONS What are the best aspects of this product? We use this software to support the organization across the board. It is a very flexible tool that has lots of highly functional features that allows us to keep track of and to manage system issues and concerns. At the moment, we have an on-site deployment but we are thinking of switching to the cloud. In any case, the platform has an intuitive interface that is navigable. And whenever we have problems, we can always rely on the ...