ManageEngine ServiceDesk Plus Reviews in April 2025: User Ratings, Pros & Cons

BEST ITSM compliant Service Desk Solution

What do you like best? Detailed and easy to use with respect to configurations, Service Desk Flows, Managing Requests, Change, Incidents, Release, Projects, Purchase contracts etc. What do you dislike? Their should be free simulation for all the available options not only demo portal. Recommendations to others considering the product: Manage Engine Service Desk Plus is cost effective ITSM compliant solution. What problems are you solving with the product? What ...

Service Desk Plus best service desk software

What do you like best? Important assist information and create relationship for identifying staff ownership of the assets easily creative solutions that both and users and technicians can refer to software is consistently being updated to meet needs of user base it is a very useful tools What do you dislike? It can be difficult to get both analysis and service desk to communicate with each other we request assistance and it took a while for manage Engine to get back to us What ...

Easy to set up and use

What do you like best? I like that this product is free for up to 10 users, and very easy to customise. I am able to set my own SLAs and add additional custom fields to my support requests to allow for better reporting. I also like that I can set which fields are and are not mandatory upon resolution so I can ensure I am capturing suitable information for reporting, but can streamline to keep our process efficient. Email integration was also very easy to set up. What do you ...

ServiceDesk Plus

What do you like best? Manage status of tickets problems and repetitive tasks,complaints and reports. What do you dislike? yet not any thing that i consider dislike for ServiceDesk plus ...its going well Recommendations to others considering the product: Great IT Helpdesk solution. recommended. What problems are you solving with the product? What benefits have you realized? Easily manage your team and performance of member as well as track tickets and complain ration ...

Useful, but could be better

What do you like best? ServiceDesk makes it easy to manage and update tickets from a technician's view. The user interface is simple and responsive, which allows for quick usage. What do you dislike? From an administrative view, ServiceDesk is not very featured. It is fairly simplistic and basic on features to make workload & automation easier. Recommendations to others considering the product: ServiceDesk will meet your helpdesk needs and help manage your team within IT. ...

Feature-rich service desk platform

PROS & CONS What are the best aspects of this product? Managing tickets is as easy as 1, 2, 3 with ManageEngine ServiceDesk. It is great that I can check previous tickets for ideas or answers because they allow us to work faster. I also enjoy using the assets tab in checking what we have installed on our campus. What aspects are problematic or could work better? It takes too many clicks to find the tool or the window that we need. The search function is outdated as well because it ...

Simplifies ticketing management

PROS & CONS What are the best aspects of this product? ManageEngine ServiceDesk is our go-to for gathering data about issues. We like it because it has a simple layout that enables our client to send tickets immediately. Apart from that, the solution assists them in finding ways to solve their internet problems. We can also be sure of the security and the stability of the solution because of the regular patches and updates. What aspects are problematic or could work better? There ...

The only service desk software for us

PROS & CONS What are the best aspects of this product? ManageEngine ServiceDesk is a multi-faceted platform. While it is mainly used for ticketing, it has tools and features that enable us to manage users, assets, and projects. The user management aspect is awesome because we can integrate it with Active Directory to save time. Emailing is also a breeze, whether done in the software or in Outlook. Overall, it is a simple and easy-to-use application that smooths our ticket management. ...

Best service desk manager

What do you like best? Manage engine is the one of the best service desk platform available in the market. It is very easy to to use if properly implemented. Both customer and services teams are benefited by its reporting and notifications What do you dislike? User interface can be made more accessible.Appearance can be made more modern Recommendations to others considering the product: I would like to recommend Manage Engine service desk to make your IT service delivery ...

The best IT service desk platform there is

PROS & CONS What are the best aspects of this product? It did not take long for ManageEngine ServiceDesk to be configured and implemented across the board. It is a highly flexible platform that can support numerous teams dispersed throughout multiple sites. Because of that, each group can have their own custom workflows. Everything assists us in working quickly and the time logging makes us more efficient. What aspects are problematic or could work better? There are moments when the ...