ManageEngine ServiceDesk Plus

Best Ticketing system with ease of setup and administration

What do you like best? Product is easy to use and setup was a breeze. We have both standard edition and enterprise edition. What do you dislike? Not much to dislike. It does what it says it does. Recommendations to others considering the product Don't delay your purchase of this product. I have recommended this to others and have only had positive feedback. What business problems are you solving with the product? What benefits have you realized? Once you enter in solutions, it ...

ManageEngine Review

What do you like best? I like that it is so detailed and updates you when there are changes to your tickets. What do you dislike? I sometimes get irritated at how long it takes me to put a ticket in (all of the different questions I must answer that aren't relevant to my helpdesk ticket. What business problems are you solving with the product? What benefits have you realized? We are improving customer service through using ManageEngine to keep in better contact with customers and ...

Great Product for a great price

What do you like best? The Asset and Contract Management with the built in Help Desk What do you dislike? I wish it was more integrated with other products. Recommendations to others considering the product If investing is ServiceDesk Plus. I would also recommend tying it to other ManageEngine Products such and DesktopCentral and ADSelfService Plus. What business problems are you solving with the product? What benefits have you realized? The Help Desk allows us to track and sort ...

The perfect IT Service Desk solution

What do you like best? Easy setup means that it can be up and running within days. Completely flexible within the ITIL framework. Multiple teams and sites supported. Custom templated workflows, services and incidents allow a lot of time savings. Quick replies. Time management allow easy time logging. What do you dislike? Occasionally buggy causes misc errors, the reporting suite should be far more powerful. Easy to break with admin settings. Requires time investment through trial and ...

Compresehsive Ticketing System that is Easy to Grow Into!

What do you like best? ServiceDesk Plus provides a feature rich set of modules that is very configurable. We really liked being able to configure a good part of the system and customize it to our particular needs. We also like that the system can run rather well on a VM with minimum resources (4x16. What do you dislike? Overall we really like the product. Since the beginning, this product has lacked customizable reporting which led to a lot of manual report creation for the month-end ...

Excellent product, easy to use, a breeze to work in!

What do you like best? ServiceDesk has a very simple user interface and has been a huge help to my entire department. Reassigning tickets and updating ticket status is elementary in this system and the ability to append notes and respond to emails directly from the ticket itself is extremely useful. What do you dislike? I honestly can't think of anything that I dislike about this tool... I'd love to have pass through authentication, but my boss would have to enable that feature for me ...

IT Help Desk technician that uses the product for ticket management.

What do you like best? I like the fact that you can generate so many different reports with your data in Service Desk Plus. We also like being able to save the solutions for our problems so that we can reference them for future use. The solutions have came handy in the instance of our many reoccurring end user issues. What do you dislike? I do dislike some of the interface design. Overall it is a good design, but seems a little out of date. I do like all of the info graphics on the ...

It is great product that is easy to use and has full functionality

What do you like best? It is very simple to setup. Very easy to use Price is very attractive Support is extremely good Reporting function is really good. we can run our own reports Reporting functionality is very useful Active directory integration helping greatly Single sign on make users to login seamlessly Business Rules are great feature that automate the Tickets Change Management follows the ITIL Framework that help a lot Dashboard gives quick view for the ...

ServiceDesk Plus was everything our school was missing

What do you like best? Our HelpDesk Technicians were constantly being pulled in every direction with no real workflow or priority to incidents. ServiceDesk Plus was a huge improvement in our organization. High priority items are now getting resolved in a timely manner... There's now organization on how help desk requests are submitted.. and help desk requests aren't being missed. The inventory and asset module is also key! Now we have even better insights into what assets we have, when ...

ManageEngine Servicedesk plus - satisfied users for more than 7 years

What do you like best? As a business and large group of IT technicians, we are more than happy with the constant development of the product over time as more and more powerful features are added. What do you dislike? We would prefer it if you could request a feature and if it's obviously beneficial get it added to the product in a short time. Recommendations to others considering the product The free edition does everything a helpdesk requires, but additional features are well worth ...