ManageEngine ServiceDesk Plus Reviews in April 2025: User Ratings, Pros & Cons

"Great Help Desk Software"

What do you like best about ManageEngine ServiceDesk Plus? Ease of use and manageability and adaptability and support from company

"One stop shop for all our company transactions"

What do you like best about ManageEngine ServiceDesk Plus? I like how we can create a ticket for very complicated concerns and have a specialist care of it. But what I love most about manage engine is our access to our company policy documents. Whenever I have some clarification about my benefits, I check it first before asking my manager.

"My ManageEngine ServiceDesk Plus Perspective"

What do you like best about ManageEngine ServiceDesk Plus? All in one place reports

"Very satisfied"

What do you like best about ManageEngine ServiceDesk Plus? MSP it help the users to track configuration. It also has built-in asset and project management.

"It was good and it help my skills too."

What do you like best about ManageEngine ServiceDesk Plus? ManageEngine ServiceDesk Plus helps in a way to increase productivity, time management, and fast actions but with total client or customer satisfaction.

"Easy to understand and use"

What do you like best about ManageEngine ServiceDesk Plus? Your daily report status and categories of tickets What do you dislike about ManageEngine ServiceDesk Plus?

"Manage Engine - Helpdesk and Asset Management Tool"

What do you like best about ManageEngine ServiceDesk Plus? This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management tracking tool. Compare to rest of the products in the industry it is cost-effective

"Great performance and great knowledge base for working with IT"

What do you like best about ManageEngine ServiceDesk Plus? I like ServiceDesk Plus because of the ease of use, highly intuitive interface and features to manage assets, changes and more in one platform. We are currently using it in 80% of our company and have had promising results, it has allowed us to effectively manage all incidents and IT in the organization. Striking quality is how effective it is at tracking tickets and the garden of knowledge that can be retained to provide quick ...

"ServiceDesk is #1 tool every IT need to use"

What do you like best about ManageEngine ServiceDesk Plus? Using a ServiceDesk to manage your staff IT Request is essential for any company or organization that needs to track and evaluate the IT Department tasks.

"Best assistant app for IT teams"

What do you like best about ManageEngine ServiceDesk Plus? When you install and set up the settings, that's it. It is working stable and not consuming much hardware in the background. The remote feature is working remarkably the same as other remote programs.