ManageEngine ServiceDesk Plus

Service Desk plus

What do you like best? Servicedesk plus is a great tick logging software that provides a wide range of customizable fields as per your organizational needs What do you dislike? Nothing to dislike, great product with awsume features Recommendations to others considering the product: Recommended for best results like reporting and monitoring of complaints What problems are you solving with the product? What benefits have you realized? Management of complaints is a difficult ...

Best Helpdesk Platform for the $

What do you like best? I absolutely loved the licensing for this system. For a small business, being able to get advanced helpdesk functionality for free was absolutely budget saving. What do you dislike? Some of the maintenance screens are hard to figure out. Feels like a bit more than was needed was added to the system. Overall, its always my first choice and I have used it at 3 different jobs over 20+ years. Recommendations to others considering the product: Just do it, you cant ...

Execellent trouble ticket application, for a really good price

What do you like best? I like the product as a whole. It has a lot of features that some of the others charge you even more for. In addition there is a option for either on-site install or cloud based install. Overall this is a feature rich application that doesn't break the bank. What do you dislike? At times the support can take to long to respond, but overall nothing. Recommendations to others considering the product They give you a free trial. Use it, you will like the product. ...

ManageEngine ServiceDesk plus best ticketing system solution

What do you like best? I like working with ManageEngine ServiceDesk plus as it the best solution for ticketing system, It cover all your need to fit in your working environment. I'm using it since 5 years, and i can say clearly it is powerful software for the tickting sytem, it contain asset discovery, projects, task, technicians, requester, work flow, change managment, and email notification. And this not all the feature it has more than this, i recommend it very much to replace any ...

ManageEngine ServiceDesk Plus Help Desk

What do you like best? it is simple to use and very User friendly What do you dislike? Nothing. This software is used a lot by our organization Recommendations to others considering the product It is easy to setup and for your users to use. it keeps track of all your issues and lets you run reports on these issues What business problems are you solving with the product? What benefits have you realized? We are using it to keep track of IT Issues and other various issues.

ServiceDesk Plus Organizes the SysAdmin Life!

What do you like best? For the most part, ease of use. We went with the Enterprise version and I have difficulty with using certain features (ie. Change Management & Projects, due to the amount of information to put in or my lack of experience in those areas. The collection of information in one interface is nice (ie. Requests, Solutions and Asset Management are the three main features I value most. The Service Request feature is great, many information choices available for tickets. ...

Great budget friendly helpdesk solution

What do you like best? The software is very easy to set up and maintain. It also had a lot of customizability for branding and making the ticketing system behave however you would like. What do you dislike? The documentation is a little bit sparse compared to other solutions, but their forums are pretty active so finding an answer to an issue often doesn't take too long. Recommendations to others considering the product I would recommend you take a little bit of time familirizing ...

Excelent Help Desk Tool

What do you like best? Compliant with ITIL best practices, very user friendly and customizable. What do you dislike? The Self-Service portal could be more customizable. What business problems are you solving with the product? What benefits have you realized? Better Incident management, and we were able to follow ITIL guidances with the tool

Favorite Help Desk Management Software

What do you like best? I love that Service Desk is more than just ticket management. It allows you to manage users, inventory, and projects. So I'd say one thing that I like the best about this is that the fact that it's multi-functional in it's use. It's extremely easy to use and integrates with Active Directory which is a huge plus. The ability to email from the application or from Outlook for instance and track correspondence is a nice feature as well. Overall I'm very happy with this ...

Great service desk

What do you like best? ManageEngine is easy to use. Easy to customize. Okay reporting What do you dislike? There isn't much to dislike. Simple interface. Recommendations to others considering the product As long as you are not a very large enterprise, ManageEngine is a very slick ticketing system. Easy to use and implement. What business problems are you solving with the product? What benefits have you realized? ManageEngine Allowed us to implement an easy solution for a service ...