ManageEngine ServiceDesk Plus

BEST ITSM compliant Service Desk Solution

What do you like best? Detailed and easy to use with respect to configurations, Service Desk Flows, Managing Requests, Change, Incidents, Release, Projects, Purchase contracts etc. What do you dislike? Their should be free simulation for all the available options not only demo portal. Recommendations to others considering the product: Manage Engine Service Desk Plus is cost effective ITSM compliant solution. What problems are you solving with the product? What ...

The only service desk software for us

PROS & CONS What are the best aspects of this product? ManageEngine ServiceDesk is a multi-faceted platform. While it is mainly used for ticketing, it has tools and features that enable us to manage users, assets, and projects. The user management aspect is awesome because we can integrate it with Active Directory to save time. Emailing is also a breeze, whether done in the software or in Outlook. Overall, it is a simple and easy-to-use application that smooths our ticket management. ...

Best service desk manager

What do you like best? Manage engine is the one of the best service desk platform available in the market. It is very easy to to use if properly implemented. Both customer and services teams are benefited by its reporting and notifications What do you dislike? User interface can be made more accessible.Appearance can be made more modern Recommendations to others considering the product: I would like to recommend Manage Engine service desk to make your IT service delivery ...

The best IT service desk platform there is

PROS & CONS What are the best aspects of this product? It did not take long for ManageEngine ServiceDesk to be configured and implemented across the board. It is a highly flexible platform that can support numerous teams dispersed throughout multiple sites. Because of that, each group can have their own custom workflows. Everything assists us in working quickly and the time logging makes us more efficient. What aspects are problematic or could work better? There are moments when the ...

Makes our support management easier

PROS & CONS What are the best aspects of this product? We signed the highest tier version of ManageEngine ServiceDesk but it was not for us. It was too complex and there were too many features that we did know what to do with. However, because of the intuitiveness of the platform, we were able to find workarounds or learned how to utilize them eventually. The fact that everything is centralized is really helpful for us. Plus, there are numerous data collection options available for ...

ServiceDesk

What do you like best? The ticket management system is fantastic and also boasts inbuilt asset management. What do you dislike? The UI is very busy and has a lot going on, could be trimmed down for optimal experience. What problems are you solving with the product? What benefits have you realized? We use it as a helpdesk and ticket logging system for technical issues.

ServiceDesk

What do you like best? The ticket management system is fantastic and also boasts inbuilt asset management. What do you dislike? The UI is very busy and has a lot going on, could be trimmed down for optimal experience. Show More What problems are you solving with the product? What benefits have you realized? We use it as a helpdesk and ticket logging system for technical issues.

The best ticket management software

PROS & CONS What are the best aspects of this product? The platform is the best ticketing solution I have ever used. From the setup and implementation to the use and support, we are very satisfied. Our company has been using this for over five years nows and I can say that it has everything we need. It assists us in managing projects and tasks, overseeing our technicians, enabling end-users, and supervising the workflow. There are more features that make this platform very robust so it ...

Smartness with service desk plus

What do you like best? Manageengine service desk plus is a complere IT solution with a lots of great features that gell with your organization. Manageengine can be customized as per your organization needs. I have tried a lots of helpdesk software but that one is awesome What do you dislike? Simply say no to dislike... Its best and toper software in IT helpdesk industry Show More Recommendations to others considering the product: Recommended for best operational result's ...

Great Product

What do you like best? Easy to Navigate and control Tickets without having to sacrifice functionality What do you dislike? Too many emails sent out to the customers What problems are you solving with the product? What benefits have you realized? Easy managing a ton of tickets at once.