Mailgun Reviews in February 2025: User Ratings, Pros & Cons

High quality service, works as expected, worth it

I've been able to experience a very fast and accurate customer service even on a free plan, which really allows you to try every part of the service. That's only because I had a question that isn't mentioned in the well-made FAQ, because using Mailgun is actually dead simple!Use whatever you want between SMTP relay or their REST API, both of which are frankly the best you could expect as a developer. This service isn't meant to be used for your personal emails, they make it clear and ...

We've been using Mailgun for years

We've been using Mailgun for years, so far the best customer support you can get from an Email Service Provider. They always help even when you just start using their service. Recommended for small and even established businesses (P.S. We've been using Mailgun for both small local e-commerce and international e-commerce)

Awesome Support

I usually don't write reviews but I could not pass this up. I am writing this review to talk about impeccable experience I had with Mailgun's technical support.First, I want people to know that Mailgun was not my first choice for my SMTP Integration. I originally went with SendGrid since it was the SMTP Integration of choice of the leads generation program that I am a part of. I created my account with SendGrid and as soon as my account was created I received that I do not have authority to ...

Suitable mailing system for our job

PROS & CONS What are the best aspects of this product? Sending emails through Mailgun API is surely wonderful, and tracking the open and click on email rates is very efficient. The reports and analytics are super powerful too, since they help us figure out how people respond with the emails we send. What aspects are problematic or could work better? I have no dislikes with Mailgun and its features. I am super satisfied with the tool. What specific problems in your company were ...

Intuitive messaging tool

PROS & CONS What are the best aspects of this product? This is a very easy to set up and use platform for messaging, and it has sweet price deals for new users. It also features outstanding analytics and reports that help us process data efficiently, such as determining the trend of how people receive our emails. The data processed by Mailgun’s analytics is protected by dependable security, and is presented in an easy to comprehend layout. This makes emails and campaigns very easy to ...

Good Service - Bad Customer Support

What do you like best? the service is pretty seamless for SMTP sending What do you dislike? If you have a problem the Customer Support is REALLY REALLY Bad. I dont think that they ever really try to understand the issue, just read off a script that they have at their station Recommendations to others considering the product: Get a handle on your customer support. Read my case its pretty pathetic on how your questions just go round and round What problems are you ...

Just awful. Really bad.

I rarely leave reviews, but this company should be closed down. Use at your own risk.1. Support - Their support seems great before you purchase but is then non-existent after you signup.Expect long delays and unanswered questions.2. Billing - They change you for services you never agreed too.Be aware of their "email verification" tool. They say you get 1000 credits to try - but they bill you for everything you upload without any warning. A complete scam.3. Unethical - This company is ...

Great email service and good support

Works as promised

Simple to use, excellent support

I am a developer but have never used mailing services before. I gave mailgun a try and I was able to get everything working in no time. It is all very simple to use. I had one problem that I couldn't figure out so I contacted their support, they responded in only a few minutes. Really one of the best services that I have used of any type.

MailGun over SendGrid ANY day.

I have a lot of accounts I set up for clients and was deciding between SendGrid and MailGun. Well, Sendgrid took over 3 weeks to still not solve an issue - they would take days to reply, then one time asked for a screen shot, I sent it back immediately, and then the next response was, "Can you send a bigger screenshot". Same account I switched to MailGun, everything set up perfectly within 48 hours - there was one question and customer support replied within 2 hours!!! I will be switching ...